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Customer Review

  • review
    rate: 100Thanks Seller and delivery service!

    Thanks Seller and delivery service! Almost finish install except the roller, still figure out how to do, but overall is happy with the product!

    Jan 15, 2016
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  • review
    rate: 25Super disappointed

    Quality is so-so for the price paid. There was no mention that self installation is required in the original page (see picture attached). Worse, I had contacted the seller to request for the installation instructions only to be insulted by the caller, and he himself was not sure how to install as well. I told him I needed to know which screws were required for which holes and he gave me vague instructions like asking me to look at the picture ("it is only a few pieces to be assembled together") and told me that they had given extra screws which are to be used only if we want it to be more secure (which is not true becoz after I figured out how to fix it myself, all the screws are actually required). Secondly, I asked him briefly to guide me and he told me he himself was not sure. Thirdly, he told me all the instructions are in Chinese and he himself could not understand it (which I politely told him that I am educated and CAN read Chinese). So instead of giving me brief instructions thru his phone call, the takeaway I had was 1) if i want installation, it is at $50 and the guy is in Malaysia, i have to wait for him to come back to SG; 2) if i want the instructions, i have to wait until the new yr starts (2016) when the office is open for someone to send it to me; 3) even kids can assemble this (a direct insult Coz he asked me to ask my kids to assemble it for me if I didn't know); 4) comparing me to old ladies (who had previously requested for assembly services for the same product). Subsequent reply in q10 he had asked me to ask a guy in my family to help me out. Stereotyping instead of assisting me.. Seriously? Having purchased many DIY products from q10 to assemble myself, I must say this have been my worst experience. And I had purchased not 1, but 2 of these side tables. So after I had made all these complaints, they finally figured that it is necessary to state that assembly was not provided and attached the instructions on the main page.i will not buy from this seller ever again.

    Jan 03, 2016
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shipping rate:SG 0 Sold rate: 1.0
Power grade e-products rate: 80Live Square
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