Q&A board

Q & A Lists
Item Question & Answer
[Sweetbox] Payment / Refund / Partial Refund / Resend / Additional Amount / Needs / Wants / Purchasi
[Sweetbox] Payment / Refund / Partial Refund / Resend / Additional Amount / Needs / Wants / Purchasi
Item Q&A
  • Question : Inquiry related delivery from re_****Sep 19, 2019

    can you ship to indonesia??

    IDIndonesia

    Answer : [Re] Inquiry related delivery from re_****

    yes we can ship to indonisia.

    Thank you

  • Question : AskJul 22, 2016

    Is sweetbox no longer shipping to indonesia? And why?

    Answer : [Re] Ask

    Hello
    thank you for inquiry. has a little bit problem.
    unfortunately, this month - we can't on sale. ( QOO10 INDONESIA SHOP)
    due to the KOREA Cosmetic line customs inspection problem from indonesia.
    please kindly wait for a couple weeks.
    (may be until 10 AUG.)
    Hope you for cooperation.

[FAU] ⓙ Skin Solution BB 30g
[FAU] ⓙ Skin Solution BB 30g
Item Q&A
[The History Of Whoo] Bichup Self Generating Anti Aging Essence 50ml / Ja Saeng Essence
[The History Of Whoo] Bichup Self Generating Anti Aging Essence 50ml / Ja Saeng Essence
Item Q&A
[TONYMOLY] Prestige Jeju Snail Mask Sheet (30g*10ea) 1 Pack
[TONYMOLY] Prestige Jeju Snail Mask Sheet (30g*10ea) 1 Pack
Item Q&A
  • Question : Inquiry for the item from 261****Aug 07, 2019

    is it still avaliblie? when the validity of product? thx!

    TWTaiwan

    Answer : [Re] Inquiry for the item from 261****

    Dear customer,

    The exp date is 2010.10.

    Thank you

[Peripera] ⓑ Peris Ink 8g - #4 Oh My
[Peripera] ⓑ Peris Ink 8g - #4 Oh My
Item Q&A
[ETUDE HOUSE] Monster Micellar Cleansing Water Sample (25ml + Cotton pad 8ea) * 2 set
[ETUDE HOUSE] Monster Micellar Cleansing Water Sample (25ml + Cotton pad 8ea) * 2 set
Item Q&A
  • Question : 商品関連sig****様のお問合せです。Jul 10, 2019

[innisfree] ★Big Sale★ Apple Seed Cleansing Oil 150ml
[innisfree] ★Big Sale★ Apple Seed Cleansing Oil 150ml
Item Q&A
[Sulwhasoo] Camellia Hair Oil 100ml / 동백윤모오일
[Sulwhasoo] Camellia Hair Oil 100ml / 동백윤모오일
Item Q&A
  • Question : Inquiry for the item from tie****Jul 09, 2019

[SKINFOOD] (hp) Black Sugar Perfect Essential Scrub 2X 210g
[SKINFOOD] (hp) Black Sugar Perfect Essential Scrub 2X 210g
Item Q&A
  • Question : 商品関連sig****様のお問合せです。Jul 01, 2019

[MISSHA] ★Big Sale★ Damaged Hair Therapy Steam Mask 45g*3ea
[MISSHA] ★Big Sale★ Damaged Hair Therapy Steam Mask 45g*3ea
Item Q&A
  • Question : jin****님의 문의입니다.Jul 02, 2019

    안녕하세요
    엠더블무역회사입니다
    화장품 도매 수출하고있습니다.
    미샤,토이모리,에뛰드,등 국내 제품 공급율 좋습니다
    필요하시면 문의 주세요.

    KRSouth Korea

    Answer : [Re] jin****님의 문의입니다.

    감사합니다.

[SKINFOOD] (hp) Tomato Sun Cream 50ml / UV Protection
[SKINFOOD] (hp) Tomato Sun Cream 50ml / UV Protection
Item Q&A
  • Question : 商品関連sig****様のお問合せです。Jul 01, 2019

[NATUREREPUBLIC] Hawaiian Fresh Clear Serum 54ml / Essence
[NATUREREPUBLIC] Hawaiian Fresh Clear Serum 54ml / Essence
Item Q&A
  • Question : Inquiry related delivery from mon****Jun 26, 2019

    Is item available for ship out by today or tomorrow?

    PHPhilippines

    Answer : [Re] Inquiry related delivery from mon****

    Dear customer,

    Sorry at this time we don't have the stock.

    So we can send that parcel tomorrow.,

    Thank you

    Question : [Re] Inquiry related delivery from mon****

    It's fine. I will place the order now. Please make sure to have ship put by tomorrow. Thank you

    Answer : [Re] Inquiry related delivery from mon****

    Sorry we don't have the stock and we coulnd't send the parcel tomorrow.

    Thank you

    Question : [Re] Inquiry related delivery from mon****

    When can you send the parcel

    Answer : [Re] Inquiry related delivery from mon****

    We have to check that to our supplier

    Thank you

    Question : [Re] Inquiry related delivery from mon****

    Please let me know soon. I thought you said "we can send the parcel by tomorrow" on your first message. Thank you

    Answer : [Re] Inquiry related delivery from mon****

    sorry we sent wrong message we intended to can't.

    If you want to cancel, we can do that.

    Thank you

    Question : [Re] Inquiry related delivery from mon****

    I see. Could you have it latest by Friday instead?

    Answer : [Re] Inquiry related delivery from mon****

    Dear customer,

    Today we sent your parcel

    Thank you

[JMsolution] ⓙ Marine Luminous Black Pearl Balancing Mask [Pearl] (33ml*10ea) 1 Pack
[JMsolution] ⓙ Marine Luminous Black Pearl Balancing Mask [Pearl] (33ml*10ea) 1 Pack
Item Q&A
  • Question : Inquiry for the item from hwa****Jun 17, 2019

    This item is 1 box 10 mask sheet

    USUnited States

    Answer : [Re] Inquiry for the item from hwa****

    Dear customer,

    yes it inculde 10pcs in one box.

    Thank you

    Question : [Re] Inquiry for the item from hwa****

    Thank you, completed order

    Answer : [Re] Inquiry for the item from hwa****

    Thank you for your order.

    we will try to send your parcel as soon as possible.

    Thank you

[Sulwhasoo] (tt) Basic Kit (5 Items) / First Care Activating Serum / Essential Balancing Water
[Sulwhasoo] (tt) Basic Kit (5 Items) / First Care Activating Serum / Essential Balancing Water
Item Q&A
  • Question : Inquiry from 260****Jun 10, 2019

[IOPE] Bio Essence Intensive Conditioning 84ml / Bio-redox α
[IOPE] Bio Essence Intensive Conditioning 84ml / Bio-redox α
Item Q&A
  • Question : 상품 관련 261****님의 문의입니다Jun 10, 2019

    미국에서 주문하려고 하는데요! 제조일자가 어떻게 되나요? 감사합니다~

    USUnited States

    Answer : [Re] 상품 관련 261****님의 문의입니다

    안녕하세요.

    문의 감사합니다.

    유효기간은 2021.06월 입니다.

    감사합니다.

[Yedam Yun Bit] ⓐ Yun Jin Gyeol Firming Cream 50g / Anti-Wrinkle / 예담윤빛
[Yedam Yun Bit] ⓐ Yun Jin Gyeol Firming Cream 50g / Anti-Wrinkle / 예담윤빛
Item Q&A
  • Question : 來自ttr****會員的商品咨詢。Jun 08, 2019

    Hi Dear,
    Do you have this stock? If yes, may I know that expiry date. Thanks.

    HKHong Kong

    Answer : [Re] 來自ttr****會員的商品咨詢。

    Dear customer,

    Sorry for your inconvenience.

    At this time we don't have the stock.

    Thank you

[JMsolution] ⓙ Honey Luminous Royal Propolis Toner XL [Black] 600ml
[JMsolution] ⓙ Honey Luminous Royal Propolis Toner XL [Black] 600ml
Item Q&A
[The History Of Whoo] Bichup First Care Moisture Anti Aging Essence 85ml / Soon Hwan Essence
[The History Of Whoo] Bichup First Care Moisture Anti Aging Essence 85ml / Soon Hwan Essence
Item Q&A
  • Question : 查詢cam****中的項目May 08, 2019

    請問這罐是秘貼循環精華85ml的嗎?

    TWTaiwan

    Answer : [Re] 查詢cam****中的項目

    Dear customer,

    Thank you for your inquiry.

    yes it is 85ml

    Thank you

[Le jong] ⓙ Control 35ml / Tone-up and Wrinkles / 르종 컨트롤
[Le jong] ⓙ Control 35ml / Tone-up and Wrinkles / 르종 컨트롤
Item Q&A
  • Question : Inquiry for the item from wjc****May 07, 2019

    Hi, may I want to know is it this is authentic product and does it come with seal? Thank you!

    USUnited States

    Answer : [Re] Inquiry for the item from wjc****

    Dear customer,

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    And it has qr code.

    Thank you

[ETUDE HOUSE] Real Art Cleansing Oil Moisture Sample 25ml*4ea(Total 100ml)
[ETUDE HOUSE] Real Art Cleansing Oil Moisture Sample 25ml*4ea(Total 100ml)
Item Q&A
  • Question : Inquiry from 260****May 06, 2019

    Please advise quantity and price for wholesale. Thank you.

    USUnited States

    Answer : [Re] Inquiry from 260****

    Dear customer,

    Sorry we don't have whole sale price.

    Thank you

[DONGSUNG] ⓙ Rannce Cream 70g / Melanin Care / Whitening cream
[DONGSUNG] ⓙ Rannce Cream 70g / Melanin Care / Whitening cream
Item Q&A
  • Question : Inquiry from 261****Apr 15, 2019

    I want to know is it authentic and does it come with seal?..how about the shipping fee when buy 2?do u have the cindeltox?

    USUnited States

    Answer : [Re] Inquiry from 261****

    Dear customer,

    We guarantee 100% Genuine of Authentic by following the instructions and get products directly from manufactured factory in Korea.

    If you buy 2pcs, you can pay only one shipping fee.

    Thank you

[MALU WILZ] ★ Limited Sale ★ Camouflage Cream [Waterproof concealer] 6g
[MALU WILZ] ★ Limited Sale ★ Camouflage Cream [Waterproof concealer] 6g
Item Q&A
  • Question : 關於商品mag****會員的咨詢。Feb 18, 2019

    No.4 expiry date is?

    HKHong Kong

    Answer : [Re] 關於商品mag****會員的咨詢。

    Dear customer,

    The expiry date is 2018.06.

    Thank you

[JAYJUN] ⓢ Green Tea Eye Gel Patch (1.4g*60ea) 1 Pack
[JAYJUN] ⓢ Green Tea Eye Gel Patch (1.4g*60ea) 1 Pack
Item Q&A
  • Question : Inquiry related delivery from poo****Feb 13, 2019

    Hi seller, still got stocks available and may I know the expiry date?

    MYMalaysia

    Answer : [Re] Inquiry related delivery from poo****

    Dear customer,

    we have the stock and the exiry date is after2020.

    Thank you

[Elizavecca] ⓑ Elizavecca Milky Piggy Carbonated Bubble Clay Mask 100g
[Elizavecca] ⓑ Elizavecca Milky Piggy Carbonated Bubble Clay Mask 100g
Item Q&A
  • Question : สอบถามข้อมูลรายการจาก ear****Jan 21, 2019

    Hello, I'm Thai. I want to know the product details. What color is the product? Green or gray of Milky Piggy Carbonated Bubble Clay Mask 100g , genuine, right?

    THThailand

    Answer : [Re] สอบถามข้อมูลรายการจาก ear****

    Dear customer,

    Thank you for your inquiry.

    The right item is original version and lift one is revewal version.

    We have lift one

    Thank you

  • Question : Elizavecca Milky Piggy Carbonated Bubble Clay MaskDec 29, 2014

    Hi, I am Carol Tan from Malaysia.

    I am very interested to this product.

    So, may I know is it authentic? I heard that authentic one has a yellow sticker on it.

    And how if I want the tracking number? Since I cannot tick it at the column. How much have to add on it?

    Answer : [Re] Elizavecca Milky Piggy Carbonated Bubble Clay Mask

    Yes we sell the original product.
    Please check the attached image.
    If you pay for Korea registered airmail, you can get the tracking number.
    Thank you.

[PAPA RECIPE] ⓙ Bombee Honey Mask (25ml*10ea) 1 Pack
[PAPA RECIPE] ⓙ Bombee Honey Mask (25ml*10ea) 1 Pack
Item Q&A
[toocoolforschool] Rules of Aqua Mineral Water Gel Cream 50ml
[toocoolforschool] Rules of Aqua Mineral Water Gel Cream 50ml
Item Q&A
  • Question : Inquiry for the item from 261****Nov 23, 2018

    Hi there, is this still available?

    CACanada

    Answer : [Re] Inquiry for the item from 261****

    Dear customer,

    Thank you for your inquiry.

    we don't have the stock and it seem to not restocked any more.

    Thank you

  • Question : For retunring paymentAug 06, 2014

    Dear Sir,

    Thanks for your advise.
    I have made payment refer to your guide.
    My order number for this process is 75662703.
    Kindly check.

    Otherwise, I would like to know if I would like to order for this item again.
    Is it still available?

    Thanks & Regards.

    Answer : [Re] For retunring payment

    Hello friend.
    Of course, you can order it :)
    And for order number 75662703, please click the "confirm Delivery"you get more mileages :)
    Thank you!

  • Question : For the itemAug 05, 2014

    Dear Sir,

    Please advise how much I have to pay to you.
    I will take for this order.
    Please convert the after discount 30% amount into Malaysian currency.
    And also advise me how can I pay to you.
    Thank you.

    Answer : [Re] For the item

    Hello friend.
    Thank you for understanding :)

    http://list.qoo10.com/item/SWEETBOX-PAYMENT-REFUND-PARTIAL/410880098

    Please follow this link and order 17qty^^
    After then please let me know!
    Thank you

  • Question : Regarding to this item statusAug 04, 2014

    Dear Sir,

    Good day.
    Thanks for your kind assist for refund process before.
    However, I received this item by last week.
    Please advise how could I pay you for this order?
    Waiting for your advise and thank you.

    Regards,

    Answer : [Re] Regarding to this item status

    Hello friend.
    Thank you for letting me know that news.
    In this case, you should pay for the return shipping fee.
    Second way is that you buy this product at a discounted price (30%).
    Please let me know what you want.
    I will be looking forward to your reply!
    Already answered inquiry. If you have another any question, please contact to us.

  • Question : Thank youJul 06, 2014

    Dear Sir,

    Even thought for this time transaction is unsuccessful.
    But I am appreciate for your service.
    I hope that parcel will return back to your place as soon as possible.
    Hope that we will have next time transaction.
    Thank you.

    Answer : [Re] Thank you

    Thank you for underestanding this matter..

    Have a good day ^^

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