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Q & A Lists
Item Question & Answer
リモワ Rimowa スーツケース 98L リンボ 4輪 882.77.13.5 マルチホイール クリームホワイト Limbo キャリーケース 電子タグ 【E-Tag】
リモワ Rimowa スーツケース 98L リンボ 4輪 882.77.13.5 マルチホイール クリームホワイト Limbo キャリーケース 電子タグ 【E-Tag】
Item Q&A
Durance デュランス Pillow Perfume ピローミスト 防ダニ ピローフレグランス
Durance デュランス Pillow Perfume ピローミスト 防ダニ ピローフレグランス
Item Q&A
  • Question : Inquiry for the item from jia****May 01, 2019

    Only 2 flavours available? May I know is that possible to get other flavour of the perfume? Thanks.

    MYMalaysia

    Answer : [Re] Inquiry for the item from jia****

    Thank you for your inquiry.
    We are sorry to inform you that only 2 colors(lime flower and rice powder) are available this time.

    Moon Flower-Sold Out
    Great Burnet-Sold Out
    Rosebud-Sold Out
    Linen flower-sold out
    Powder musk-sold out
    Cotton Flower-Sold Out
    Lavender Flower-Sold Out
    Passion Flower-Sold Out
    Lime flower
    Calm Night-Sold Out
    Tender Knight-Sold Out
    Evening Herbal Tea-Sold Out
    Orchards Reef-Sold Out
    White Camellia-Sold Out
    Rice powder

    Should you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

    Question : [Re] Inquiry for the item from jia****

    Okay, thanks 😊

    Answer : [Re] Inquiry for the item from jia****

    Thank you also.
    Have a nice day.

Fashy ファシー 湯たんぽ Fleece cover with hot water bottle 2.0L フリースカバー付き 湯たんぽ 6530
Fashy ファシー 湯たんぽ Fleece cover with hot water bottle 2.0L フリースカバー付き 湯たんぽ 6530
Item Q&A
  • Question : 배송 관련 245****님의 문의입니다Apr 23, 2019

    4月22日ご注文しました 注文した品物の連休の前,今週の金曜日まで送ってもらえますか。
    I ordered it on April 22 Can I get the order by this Friday before the holidays?

    JPJapan

    Answer : [Re] 배송 관련 245****님의 문의입니다

    Thank you for your shopping.

    We are sorry to inform you that we are not certain that will arrive by friday .But we assume that it will deliver before holidays.
    Thank you and advance for your patience.

    Best regards,
    Gulliver Online Shopping

Carver Skateboards カーバースケートボード C7 Complete 30.75 Amber Flag アンバーフラッグ
Carver Skateboards カーバースケートボード C7 Complete 30.75 Amber Flag アンバーフラッグ
Item Q&A
【1年保証】サムソナイト Samsonite スーツケース 94L 軽量 コスモライト3.0 スピナー 75cm 73351 COSMOLITE 3.0 SPINNER 75/28 キャリーバッグ
【1年保証】サムソナイト Samsonite スーツケース 94L 軽量 コスモライト3.0 スピナー 75cm 73351 COSMOLITE 3.0 SPINNER 75/28 キャリーバッグ
Item Q&A
  • Question : 상품 관련 260****님의 문의입니다Mar 25, 2019

    IS 94L = 30 INCHES ?

    KRSouth Korea

    Answer : [Re] 상품 관련 260****님의 문의입니다

    Thank you for your inquiry.
    Yes, the 94L is equivalent to 30 inches.
    Should you have further inquiries, please do not hesitate to contact us.

  • Question : 상품 관련 011****님의 문의입니다.Mar 10, 2019

  • Question : 상품 관련 261****님의 문의입니다Mar 13, 2019

  • Question : qw8****님의 문의입니다.Feb 14, 2019

    How much tariffs?

    KRSouth Korea

    Answer : [Re] qw8****님의 문의입니다.

    Thank you for your inquiry.
    We are deeply sorry but we are unable to handle this issue from our side. Kindly consult Qoo10 directly for further information regarding tax/tariffs.
    We wish for your kind understanding.

  • Question : 상품 관련 261****님의 문의입니다Feb 11, 2019

+View all Notice, FAQ, Q&A >>
Cutipol クチポール MOON MIRROR ムーンミラー Table Spoon テーブルスプーン Silver シルバー MO05 カトラリー ディナースプーン 新生活 MO05M
Cutipol クチポール MOON MIRROR ムーンミラー Table Spoon テーブルスプーン Silver シルバー MO05 カトラリー ディナースプーン 新生活 MO05M
Item Q&A
  • Question : 상품 관련 245****님의 문의입니다Mar 11, 2019

    私はcutipolのディナー用のTable Spoonをタイトルで見て注文し,その後で

    ●サイズ:長さ:17.1cm

    を見ました。 韓国でTable Spoonは20cm程度で,あなたが販売するCutipolの他のTable Spoonも20.2cmと書かれています。 もしあなたが販売する商品が17.1cmのSpoonなら注文を取り消したいです どうかサイズが間違って書かれたものであることを願います。 ご返信お待ちしております。 もしサイズが間違って書かれたものであれば修正を勧めます。

    KRSouth Korea

    Answer : [Re] 상품 관련 245****님의 문의입니다

    この度は数あるショップの中から当店をお選びいただき、
    またご注文いただきまして誠にありがとうございます。
    このアイテムの正しいサイズは20.2cmです。
    Webページに記載されている情報を修正します。
    ご不便をおかけして申し訳ございません。

【1年保証】サムソナイト Samsonite ライトショック スピナー 98L 75cm 軽量 62766 Lite Shock SPINNER 75/28 スーツケース キャリーバッグ 4輪 キャリ
【1年保証】サムソナイト Samsonite ライトショック スピナー 98L 75cm 軽量 62766 Lite Shock SPINNER 75/28 スーツケース キャリーバッグ 4輪 キャリ
Item Q&A
  • Question : 상품 관련 261****님의 문의입니다Mar 10, 2019

    Is the Certificate of Authenticity coming?
    And is it possible to have the world's Samsonite AS?

    KRSouth Korea

    Answer : [Re] 상품 관련 261****님의 문의입니다

    Thank you for your inquiry.
    We are sorry to inform you that we do not provide any kind of warranties as we instruct in our website.
    Kindly refer to "Warranty Disclaimer" in each product page. Since our company is a parallel importer and not a distributor, we can not apply for warranty correspondence to the manufacturer, so it will be out of the manufacturer's warranty coverage. For that reason, we are not putting a warranty on that situation.
    We wish for your kind understanding.

  • Question : white stockAug 16, 2018

    Do you have white stock?
    How long does delivery take?

    KRSouth Korea

    Answer : [Re] white stock

    Thank you for your inquiry.
    We are sorry to inform you that the color off-white is not available this time.
    As for delivery, it will take 5-7 days for the arrival at the destination as long as there is no delivery delay on both sides.
    Should you have further inquiries, please do not hesitate to contact us.

  • Question : 취소/환불 관련 kcy****님의 문의입니다.Jun 25, 2018

    이상품 화이트28인치 취소되는데
    언제입고되나요 지금도 상품올려와있던데요
    구매가능한지요?

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 kcy****님의 문의입니다.

    Thank you for your inquiry.
    We are sorry that the following item is currently out of stock.
    At the present time, we do not have conclusive information as to the exact arrival date of the item.

  • Question : 상품 관련 ksj****님의 문의입니다.Jun 23, 2018

  • Question : 상품 관련 ten****님의 문의입니다.Jun 05, 2018

    Is the product out of stock???

    KRSouth Korea

    Answer : [Re] 상품 관련 ten****님의 문의입니다.

    Thank you for your inquiry this time.

    Indeed I am sorry, there is no specific arrival schedule for the item you wish to have now.
    Sorry, Please be patient.

    Thank you for your inquiry.
    This item is out of stock.
    thank you.
    Best regards,
    (Jun 07, 2018 15:43)

+View all Notice, FAQ, Q&A >>
ヴィトラ Vitra 掛け時計 Ball Clock (ボールクロック) ウォールクロック デザイン インテリア おしゃれ
ヴィトラ Vitra 掛け時計 Ball Clock (ボールクロック) ウォールクロック デザイン インテリア おしゃれ
Item Q&A
ストウブ Staub ピコ ココット ラウンド 10cm 両手鍋 ホーロー 鍋 Cocotte おしゃれ キッチン 新生活
ストウブ Staub ピコ ココット ラウンド 10cm 両手鍋 ホーロー 鍋 Cocotte おしゃれ キッチン 新生活
Item Q&A
  • Question : 반품/교환 관련 Nik****님의 문의입니다.Jan 21, 2019

    오늘 상품을 받았습니다
    그런데 뚜껑이 일부 깨져있습니다

    반품을 원합니다.
    이부분은 제품에 하자가 있으므로
    반품배송료는 판매자가 처리해 주기 바랍니다

    답변부탁드립니다

    KRSouth Korea

    Answer : [Re] 반품/교환 관련 Nik****님의 문의입니다.

    The goods have arrived.
    But there is a problem with the product.
    I want to cancel my purchase and get a refund.
    I want the seller to handle the shipping charge.

    Question : [Re] 반품/교환 관련 Nik****님의 문의입니다.

    The reason I didn't return the product right away is because the seller is charged a penalty. I hope it won't hurt you. Tell me how to return it.

    Answer : [Re] 반품/교환 관련 Nik****님의 문의입니다.

    We will accept returned goods correspondence for unused items.
    Also, thank you for your cooperation so we ask you to return goods on the order screen of Q10.

    Regarding the return of goods, we would like you to receive a large number of hands, but please send it by payment to the following destination.

    We are sorry for the inconvenience but please allow us to process the shipment so that the item will arrive at the company within 7 days from this mail sending date.
    If you find the accessories (accessories, tags, letters) that you have returned to the box at the time of delivery of the items with all the packages and tags in paper as they are in their original condition, or even bundled Please return it to your dealer.
    ---【Please】-------------------------------------------- ---------------
    ※ Please do not paste the voucher directly on the box of goods or goods, paste the delivery slip from the top when putting in the box at the time of delivery, paper bags too much, plastic bags, etc., as you ship.
    (Suitcases, babies, etc. are excluded.)

    【Cracked goods】 We hope that you can use the same shipping box and cushioning material as much as possible and handle them as broken items.
    ※ packing material Please use it at hand as it is still.
    -------------------------------------------------------------------------------------- --------------------
    ※ If you are discarded by delivery outer box etc at the time of delivery, we are sorry externally but please go into paper bag and pack it easily,
    We appreciate your cooperation so that the reply slip will not be stuck on the box of products directly.

    ■ Returning party 503-1 Kisozane Yashio, Saitama Prefecture 340-0813 Gulliver Corporation TEL: 048-994-0555
    ※ Please fill in "Shipping name" and "Returned item" in the delivery slip.
    ※ If the name of the addressee and addressee are different, please be sure to fill in the remarks column of the shipping voucher that will reply the ordering name though it is a variable hand.
    ※ You can use any shipper.
    ※ If you are discarded by delivery outer box etc at the time of delivery, we are sorry externally but please go into paper bag and pack it easily,
    We appreciate your cooperation so that the reply slip will not be stuck on the box of products directly.

    ■ About refund (credit card) After the product arrives at the company, we will complete the cancellation process of the card settlement.

    ■ About refund (bank transfer + convenience store settlement) Complete the cancellation process of settlement after arrival at the product becomes obscured.

    The refund is refunded to the system Q wallet of Qoo 10, and it is available for next next shopping. It is also possible to move to your account.
    In addition, if you have any questions or questions, please do not hesitate to contact us. How many strokes thank you.

RIMOWA リモワ トパーズ ステルス 924.73.01.5 TOPAS STEALTH マルチホイール 【4輪】 ブラック ( スーツケース )82L 電子タグ 【E-Tag】
RIMOWA リモワ トパーズ ステルス 924.73.01.5 TOPAS STEALTH マルチホイール 【4輪】 ブラック ( スーツケース )82L 電子タグ 【E-Tag】
Item Q&A
リモワ RIMOWA トパーズ チタニウム 924.70.03.5 Topas Titanium スーツケース 4輪 マルチホイール 78L シャンパンゴールド 電子タグ 【E-Tag】
リモワ RIMOWA トパーズ チタニウム 924.70.03.5 Topas Titanium スーツケース 4輪 マルチホイール 78L シャンパンゴールド 電子タグ 【E-Tag】
Item Q&A
★☆SUPER SALEカートークーポン対象☆★【送料無料】Staub ストウブ ピコ ココットオーバル Oval  27cm ホーロー 鍋 なべ 海外正規品直輸入
★☆SUPER SALEカートークーポン対象☆★【送料無料】Staub ストウブ ピコ ココットオーバル Oval 27cm ホーロー 鍋 なべ 海外正規品直輸入
Item Q&A
  • Question : 상품 관련 heu****님의 문의입니다.Nov 23, 2018

  • Question : 배송 관련 dus****님의 문의입니다.Feb 26, 2018

    이 상품은 관세 포함인가요?
    불포함이라면 쿠폰 할인 전 금액이 150불 이상이면 관세가 따로 붙는건가요?

    KRSouth Korea

    Answer : [Re] 배송 관련 dus****님의 문의입니다.

    Thank you for your inquiry.
    ※Regarding consumption tax in Japan
    Local custom duty/consumption tax might be charged depending on the item of the product and order amount. The amount varies depending on the country. Please note that such custom duty if any shall be handled by the customer. For further information, kindly consult Qoo10 directly regarding tax.

    Qoo 10 Customer center
    (65-6500-4440)
    Available Time week day
    09: 00-12: 00 13: 00-18: 00
    https://www.qoo10.com/gmkt.inc/CS/NHelpContactUs.aspx

    Should you have further inquiries, please send your query in english.
    Thank you for your cooperation and kind understanding.

【E-Tag】 電子タグ RIMOWA リモワ サルサ 834.73 83473 マルチホイール 4輪 スーツケース マットブラック MULTIWHEEL 87L (810.73.32.4)
【E-Tag】 電子タグ RIMOWA リモワ サルサ 834.73 83473 マルチホイール 4輪 スーツケース マットブラック MULTIWHEEL 87L (810.73.32.4)
Item Q&A
ルクルーゼ フライパン 30cm 300mm スキレットグリル フライパン キッチン用品 調理 デザイン 20127-00 Le Creuset
ルクルーゼ フライパン 30cm 300mm スキレットグリル フライパン キッチン用品 調理 デザイン 20127-00 Le Creuset
Item Q&A
  • Question : 배송 관련 mal****님의 문의입니다.Nov 07, 2018

    How long will it take to get it if I order it?

    KRSouth Korea

    Answer : [Re] 배송 관련 mal****님의 문의입니다.

    Thank you for your inquiry.
    Products use air delivery may take 7 or more days for delivery to arrive at the destination.
    Shoud you have further inquiries, please do not hesitate to contact us.

    Best regards,
    Gulliver Online Shopping

レペット Repetto バレエシューズ カミーユ V511V MYTHIQUE FEMME CAMILLE レディース パンプス 革靴 エナメル ローヒール かわいい
レペット Repetto バレエシューズ カミーユ V511V MYTHIQUE FEMME CAMILLE レディース パンプス 革靴 エナメル ローヒール かわいい
Item Q&A
  • Question : 상품 관련 haa****님의 문의입니다.Jul 19, 2018

    Does the price include customs?

    KRSouth Korea

    Answer : [Re] 상품 관련 haa****님의 문의입니다.

    関税に関してはQ10にお問合せしてください
    https://www.qoo10.com/gmkt.inc/CS/NHelpContactUs.aspx