Q&A board

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Q & A Lists
Item Question & Answer
Brand New Electrolux Stainless Steel Coffee Maker ECM3200R. Local SG Stock and warranty !!
Brand New Electrolux Stainless Steel Coffee Maker ECM3200R. Local SG Stock and warranty !!
Item Q&A
  • Question : Inquiry from 261****Dec 07, 2018

    does it come with a filter?

    SGSingapore

    Answer : [Re] Inquiry from 261****

    No but you can buy the filter from outside at any retail shop or even NTUC, Cold Storage.

Brand New Original Shake n Take 3-Gen (2014) Smoothie Maker (3rd-Gen) 500ml. Portable Fruit Juice Mixer. Shake Blender. Local SG Stock and warranty !!
Brand New Original Shake n Take 3-Gen (2014) Smoothie Maker (3rd-Gen) 500ml. Portable Fruit Juice Mixer. Shake Blender. Local SG Stock and warranty !!
Item Q&A
  • Question : juice maker does not workNov 07, 2018

    Hello,

    I ordered the juice maker and just started using but it does not work. Can you exchange another one for me? Thanks and look forward to your reply.

    Best regards,
    Phoebe

    SGSingapore

    Answer : [Re] juice maker does not work

    Yes. Please email e.products2001@gmail.com and the admin lady will gladly assist you. Thank you.

Brand New Ostrich Pillow Light. Neck Warmer. Portable Power Napping Pillow for People on the Go. Choice of 3 colors. Local SG Stock and warranty !!
Brand New Ostrich Pillow Light. Neck Warmer. Portable Power Napping Pillow for People on the Go. Choice of 3 colors. Local SG Stock and warranty !!
Item Q&A
Brand New Sharp Car Use Ion Generators IG-DC2E. Local SG Stock and warranty !!
Brand New Sharp Car Use Ion Generators IG-DC2E. Local SG Stock and warranty !!
Item Q&A
  • Question : 문의 드립니다.Oct 15, 2018

    판매자님!
    USB나 220V 콘세트에 연결할 방법이 있는지요?

    KRSouth Korea

    Answer : [Re] 문의 드립니다.

    This set uses car cigarette lighter adapter. Adapter is provided. It does not use usb power. Take note for this item we only ship to Singapore address. We do not ship to overseas address. Thank you.

    Question : [Re] 문의 드립니다.

    Thanks a lot!

    Answer : [Re] 문의 드립니다.

    You are most welcome.

Brand New Premium Bosu Ball. Bosu balance trainer. Yoga. Local SG Stock.
Brand New Premium Bosu Ball. Bosu balance trainer. Yoga. Local SG Stock.
Item Q&A
  • Question : 상품 관련 tae****님의 문의입니다.Jun 18, 2018

    브랜드가 어디껀가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 tae****님의 문의입니다.

    Sorry. We do not ship to korea. We only ship to Singapore address. We do have stock.

Brand New Original TV Flat Ball Disc Premium P3. As seen on Korean TV. Great for parties. Gift. Frisbee Ball Volleyball. Local SG Stock and warranty !! Choice of 2 colors.
Brand New Original TV Flat Ball Disc Premium P3. As seen on Korean TV. Great for parties. Gift. Frisbee Ball Volleyball. Local SG Stock and warranty !! Choice of 2 colors.
Item Q&A
  • Question : BuyingJun 11, 2018

    Hi, your item really looks nice, may if know i can order big quantity of this?

    USUnited States

    Answer : [Re] Buying

    You can order big quantity but we only ship to Singapore address. Not overseas. Thanks.

    Question : [Re] Buying

    is it? i'm Aurora Illinois USA dear, i can double the price, and i i will order 250 pcs of this, is their any way you can ship here in my address?

    Answer : [Re] Buying

    We do not ship to usa. Sorry. Only ship in singapore.

    Question : [Re] Buying

    okay dear, thank you so much for your fast response.

    Answer : [Re] Buying

    Thank you.

  • Question : BuyingJun 06, 2018

    Hi, may i know if i can order 50 pcs of this?

    USUnited States

    Answer : [Re] Buying

    Yes you can but we only ship to addtess in Singapore. Not overseas. Thank you. .

    Question : [Re] Buying

    Sorry, but i'm from Aurora Illinois USA. you really can't ship it here dear?

    Answer : [Re] Buying

    Sorry no. We do not ship to usa as we have encountered many problems with customs there. However if you have friends or relatives or freight forwarder or office here in sg, we will gladly deliver to te local addtess. After that it is up to them to ship to you. Thank you.

    Question : [Re] Buying

    Dear, i will pay the shipping, is it ok?

    Answer : [Re] Buying

    Yes i know. The issue is with customs in usa. We do not wish to be responsible if it us held up there. If that happens, you would then email qoo10 and ask for a refund and we would incur losses. Such issues have hapoened in the past with other buyers. While we value your business, we do not wish to be stuck in such situations. It would be frustrating for both parties. Hope you understand. Thank you.

Brand New Original Xiaomi Mi Power Bank 20000mAh. PowerBank Portable Battery Charger iPhone Samsung Xiaomi. Local SG Stock and warranty !!
Brand New Original Xiaomi Mi Power Bank 20000mAh. PowerBank Portable Battery Charger iPhone Samsung Xiaomi. Local SG Stock and warranty !!
Item Q&A
  • Question : teclast x5 pro 충전 가능합니까?Feb 04, 2018

    teclast x5 pro에 보조 배터리로 사용가능한지 궁금합니다.

    KRSouth Korea

    Answer : [Re] teclast x5 pro 충전 가능합니까?

    Sorry. We only ship to singapore address. We do not ship overseas. This is a powerbank and it can charge the teclast tablet. It can also charge all smartphones. Thank you.

Brand New Philips AVENT Baby Monitor with Night light and Lullabies Support. Model SCD560.
Brand New Philips AVENT Baby Monitor with Night light and Lullabies Support. Model SCD560.
Item Q&A
  • Question : 문의드립니다.Jan 25, 2018

Brand New Premium HD WiFi Spy Clock Camera with Night Vision and Motion Detection. 2015 Model. You can spy on anyone even from afar. Local SG Stock and warranty !!
Brand New Premium HD WiFi Spy Clock Camera with Night Vision and Motion Detection. 2015 Model. You can spy on anyone even from afar. Local SG Stock and warranty !!
Item Q&A
  • Question : Battery and adapterOct 08, 2017

Brand New LG 32LF520D HD LED TV. Local SG Stock and warranty !!
Brand New LG 32LF520D HD LED TV. Local SG Stock and warranty !!
Item Q&A
  • Question : Delivery ScheduleJul 17, 2017

    How long will it take me to get this TV from Korea?

    Answer : [Re] Delivery Schedule

    We DO NOT ship such big item to Korea. We only ship to an address in Singapore. Thank you.

Brand New Original Samsung HM-1700 Bluetooth Headset. Music Streaming. Local SG Stock and warranty !!
Brand New Original Samsung HM-1700 Bluetooth Headset. Music Streaming. Local SG Stock and warranty !!
Item Q&A
  • Question : 4월7일 삼성블루투스2개 주문자입니다May 13, 2017

    판매자 당신 상당히 신뢰가 안갑니다
    주문한 삼성 블루투스 2개중 1개만 보내고 아직까지 나머지 1개를 배송을 해주지 않고 답변도 없는 심히 무책임한 사람이군요 주문 취소해주세요

    Answer : [Re] 4월7일 삼성블루투스2개 주문자입니다

    예, 우리는 당신이 오직 1 SET 만 받는다는 것을 알고 있습니다. 2 SETS를 주문했습니다. 지금까지 우리 공급 업체는 MISSING 1 세트에 대한 추적에 대해 알려주지 않았습니다. 그래서 우리는 환불 1 세트에 동의하거나 우리 가게에서 다른 삼성 헤드셋을 선택할 수 있습니다. 당사의 매장 웹 사이트 바로 가기 링크는 다음과 같습니다. http://www.qoo10.sg/shop/e-products HM-1300 또는 HM-1500과 같은 다른 모델도 있습니다. 이 모델 HM-1700은 삼성에서 생산 중단되었습니다. 그것은 오래된 모델이며 더 이상 생산하지 않습니다. 다른 Samsung 모델로의 변경을 수락 할 수 없다면,받지 못한 세트 1 개를 환불 해드립니다. 희망을 이해하고 양해 해 주셔서 감사합니다.

    Question : [Re] 4월7일 삼성블루투스2개 주문자입니다

    환불해주세요

    Answer : [Re] 4월7일 삼성블루투스2개 주문자입니다

    승인. 우리는 1 세트를 환불합니다.

Brand New Original Jack Hot Electric Scooter. Carbon Fibre. 10.4ah. Uses Samsung Battery. Local SG Stock and warranty !!
Brand New Original Jack Hot Electric Scooter. Carbon Fibre. 10.4ah. Uses Samsung Battery. Local SG Stock and warranty !!
Item Q&A
  • Question : 한국분계신가요? 상품문의 입니다.Mar 24, 2017

    호주에 거주중입니다 잿핫을 받아볼려하는데 잭핫 I7 재품도 보유 하고 계신지
    혹시 한국분이계시면 연락처를 알수있는지 여쭤봅니다.

    Answer : [Re] 한국분계신가요? 상품문의 입니다.

    아닙니다. 우리는 싱가포르에 있으며 싱가포르는 n 싱가포르 밖에 출하하지 않습니다. 우리는 그의 물건을 해외로 보내지 않습니다. 아마도 당신은 중국에서 직접 구매할 수 있습니다. 고맙습니다.

Brand New Authentic Xiaomi Xiaoyi 1020x720p HD Smart Cloud Storage Security IR IP CCTV Camera Wireless Control Webcam. Local SG Stock and warranty !!
Brand New Authentic Xiaomi Xiaoyi 1020x720p HD Smart Cloud Storage Security IR IP CCTV Camera Wireless Control Webcam. Local SG Stock and warranty !!
Item Q&A
  • Question : Can it recordingJan 03, 2017

    1)warranty local or ....?
    2)MP4 recording?
    3)Auto Recycle recording?
    4)can it work with 64GB Micro high speed micro sd?

    Answer : [Re] Can it recording

    Yes. Local 2 years warranty. See the specifications. All posted. As stated as well up to 32gb class 10 microSD.

Brand New Premium Rubber Coated Hex Dumbbell with Contoured Chrome Handle. 10KG to 20KG. Local SG Stock and warranty !!
Brand New Premium Rubber Coated Hex Dumbbell with Contoured Chrome Handle. 10KG to 20KG. Local SG Stock and warranty !!
Item Q&A
  • Question : 广州国际货运马来西亚新加坡Sep 09, 2016

    你好,我是广州国际货运有限公司的,想跟你了解一下,亲,你的货是从是中国进货的吗,我司是专做马来西亚新加坡的国际运输,我司的价格比较有优惠哦
    有公司网站全自动系统操作,全部包裹扫描复核,出错率低

    我们不比低价不丢价
    亲,可以了解到就算其它人价格再低,被吃重量后或者亏本加起来会更贵
    回复慢,交单繁琐,又累又繁,浪费宝贵时间
    我们不能保证100%没有错误;但能人格保证能做到99%无误
    联系QQ :737417078
    微信;13660374255

    Answer : [Re] 广州国际货运马来西亚新加坡

    We are not interested. Please do not write here. Thank you.

Brand New Original Xiaomi MiPad / Mi Pad 7.9inch IPS 326PPI Quad Core 2GB 16GB Nvidia Tegra K1  Bluetooth WIFI Dual Camera. Local SG Stock and warranty !!
Brand New Original Xiaomi MiPad / Mi Pad 7.9inch IPS 326PPI Quad Core 2GB 16GB Nvidia Tegra K1 Bluetooth WIFI Dual Camera. Local SG Stock and warranty !!
Item Q&A
Brand New LG 3D Blu Ray Soundbar LG BB5430A With UHD upscale Function. Local SG Stock and waranty !!
Brand New LG 3D Blu Ray Soundbar LG BB5430A With UHD upscale Function. Local SG Stock and waranty !!
Item Q&A
  • Question : as문의요Jul 14, 2016

    또 한국에서 as가 될까요..

    Answer : [Re] as문의요

    Please write in English. Take note we ONLY ship in Singapore, We do not ship overseas. Thank you.

  • Question : 관부가세 나오나요??Jul 14, 2016

    한국까지 배송하면 관부가세 나오겠죠?

    Answer : [Re] 관부가세 나오나요??

    Please write in English. Take note we ONLY ship in Singapore, We do not ship overseas. Thank you. .

Brand New Original Samsung Galaxy Tab S2 8.0 Book Cover. Choice of 4 colors. Local SG Stock and warranty !!
Brand New Original Samsung Galaxy Tab S2 8.0 Book Cover. Choice of 4 colors. Local SG Stock and warranty !!
Item Q&A
  • Question : When restock ?Jul 13, 2016

    Now gold color is unable to order, I think.
    When can order Gold one?

    Answer : [Re] When restock ?

    Only have white and black. Gold just sold out. You can try to order gold but in remarks do write a backup color in case gold is unavailable. If we cannot find the gold then we will select your backup alternative color.

Brand New Orignal My Fun Fish Tank. Aquarium that cleans itself like magic Great For Kids Children. Local SG Stock and warranty !!
Brand New Orignal My Fun Fish Tank. Aquarium that cleans itself like magic Great For Kids Children. Local SG Stock and warranty !!
Item Q&A
  • Question : materialMay 19, 2016

    Hi, i would just like to know if the fish tank is made of plastic or glass?
    Thanks!

    ~iCE

    Answer : [Re] material

    Not glass. Hard plastic. Durable.

Brand New TreadMaster Motorized Folding Electric Treadmill Portable. Local SG Stock and warranty ! From USA.
Brand New TreadMaster Motorized Folding Electric Treadmill Portable. Local SG Stock and warranty ! From USA.
Item Q&A
  • Question : price of itemNov 16, 2015

    Hi Seller,

    Please kindly advise whether this item price is usd788 or S$788.

    Thank you

    Answer : [Re] price of item

    If you are ordering from qoo10.sg then thr prices you see are in Singapore dollars. If you are ordering at qoo10.com then thr prices are in USD. Whatever the case, the system will automatically do the currency conversion for you. If you are still unsure, you can email help@qoo10.sg and they will gladly help you. Thank you.

Brand New Liven Multifunction Stainless steel electric baking pan. Frying Baking pan. Pancake Maker. Microcomputer control. 1200w. Energy Saving. Non-stick pan. Local SG Stock and warranty !!
Brand New Liven Multifunction Stainless steel electric baking pan. Frying Baking pan. Pancake Maker. Microcomputer control. 1200w. Energy Saving. Non-stick pan. Local SG Stock and warranty !!
Item Q&A
  • Question : Power voltageOct 12, 2015

    Hi seller,
    Is the power voltage 220v 50 hz? Safe to use in Singapore?
    Please update me soonest

    Answer : [Re] Power voltage

    Item is multi voltage like a lot of electrical products there days. Yes, you can use in Singapore.

Brand New Portable LCD Display Hand Weighing Scale with LED Torchlight. Local SG Stock and warranty !!
Brand New Portable LCD Display Hand Weighing Scale with LED Torchlight. Local SG Stock and warranty !!
Item Q&A
  • Question : query batteryOct 08, 2015

    What type/size battery does it use, how many? Does it come with batteries included?

    Answer : [Re] query battery

    The scale uses 1 x AA battery which you can buy from any retail shop. Battery is not provided. Thank you.

Brand New Chic Smart S1 (2014) air wheel scooter airwheel. Smallest and compact. Self-balancing scooter electric powered. Choice of 2 colors. Segway. Local SG Stock and warranty !!
Brand New Chic Smart S1 (2014) air wheel scooter airwheel. Smallest and compact. Self-balancing scooter electric powered. Choice of 2 colors. Segway. Local SG Stock and warranty !!
Item Q&A
  • Question : Duty/tax freeJun 05, 2015

    Dear Sir,

    wonder is this item duty/tax free if delivery to Malaysia?

    Answer : [Re] Duty/tax free

    All import duties is your responsibility. Alternatively, if you have friends or relatives here in Singapore, we can deliver to them. Thank you.

Professional Designer Dart Board with Wooden Cabinet. 2 sizes with 6 steel tipped darts). From USA
Professional Designer Dart Board with Wooden Cabinet. 2 sizes with 6 steel tipped darts). From USA
Item Q&A
  • Question : PriceJun 04, 2015

    Hello!

    Your description for the 18" is $98, but when I add to cart, its $109?

    Answer : [Re] Price

    The item has 2 listings in side. Furthermore you are buying from the qoo10 global site where prices are in usd. If you are in Singapore, buy thru http://www.qoo10.sg/shop/e-products . Thru this link it would be in Singapore dollars. There are rhr 17" and 18" so please choose correctly. Thank you.

Brand New Panasonic Hand Blender MX-SS1. Local SG Stock and warranty !!
Brand New Panasonic Hand Blender MX-SS1. Local SG Stock and warranty !!
Item Q&A
  • Question : Still dont get my orderFeb 13, 2015

    Hi there, im still waiting for my tracking number because i still not receive my order. Are you sure my order already delivered? Please confirm, thanks

    Answer : [Re] Still dont get my order

    If you have questions on your order, please email our admin at e.products2001@gmail.com and she will reply on Monday. Thank you.

  • Question : Tracking numberJan 14, 2015

    Dear seller,
    can you provide tracking number of my order with order number 99762232? Because i tried several times to track my
    order in different days but the status was my order is not found in singpost record. Thanks :)

    Answer : [Re] Tracking number

    Noted. If you need any assistance, please email our customer service at e.products2001@gmail.com and our admin lady Will gladly assist you. Thank you...

    Question : [Re] Tracking number

    Hi there,
    i already send e-mail twice to e-mail address that you provide but until now still dont get info about my tracking number, can help?

    Answer : [Re] Tracking number

    I will inform her.

Brand New Massage Foot Spa Foot bath. Manual/Auto Massage Roller. Infrared ray. Auto-heating. O2 bubble bath. Fountain Massage. Local SG Stock and warranty !!
Brand New Massage Foot Spa Foot bath. Manual/Auto Massage Roller. Infrared ray. Auto-heating. O2 bubble bath. Fountain Massage. Local SG Stock and warranty !!
Item Q&A
  • Question : shipping rateFeb 12, 2015

    Hi,

    I tried to purchased the item and the shipping rate was USD23.50, and not Free Shipping as advertised. Is there a code to be applied? Thank you.

    Answer : [Re] shipping rate

    You have to ask qoo10 at help@qoo10.sg . Thanks.

  • Question : enquiry about foot spa bathFeb 11, 2015

    1. Can essential oil or bath salts be used with this product?
    2. Can you take a photo to show me how to insert the herbs?
    3. I am from Singapore. How long will it take to ship the product?

    Answer : [Re] enquiry about foot spa bath

    You can use bath salts. As for essential oils, yes you can but use the ones which are water based as oppose to those that are oil based. This ensure it doesn't clog the system. Sorry. There are no pics which show how you "insert" herbs. Delivery speed is 2 to 3 business days. We can deliver direct to your home or office. Thank you.

Brand New Philips Advance Food Processor HR7776/91. 1000W. Local SG Stock and warranty !!
Brand New Philips Advance Food Processor HR7776/91. 1000W. Local SG Stock and warranty !!
Item Q&A
  • Question : HVNT RECEIVE ITJan 19, 2015

    Today is 19/01/2015 but i still hvnt receive and cant check the status of my product. Pls check with me .
    Tracking Number
    RC618912341SG
    TQVM !

    Answer : [Re] HVNT RECEIVE IT

    Noted.

    Your package correct tracking number for your order is RC632298817SG. Order was shipped on 6-Jan-2015. You can check with your post office in Malaysia on the status using this tracking number.

    You can also track the package at http://www.singpost.com as well. Any other questions, please feel free to email the post offie directly as they are the ones delivering to you. Delays and slowness could be issues at customs in your country.

    Thank you.

  • Question : HVNT RECEIVE ITJan 12, 2015

    Hi morning , i still hvnt receive and cant check the status of my product. Pls check with me .
    Tracking Number
    RC618912341SG
    TQVM !

    Answer : [Re] HVNT RECEIVE IT

    You are in malaysia. Item already sent by post office . Delivery speed for international shipment takes at least 10 to 14 business days.

  • Question : Invalid Tracking NumberJan 06, 2015

    Hi sorry for disturb bcos i cant check the status of my product. Pls check with me .
    Invalid Tracking Number
    RC618912341SG
    TQVM !

    Answer : [Re] Invalid Tracking Number

    The update is not that fast. The order was only processed yesterday Monday as our office was closed for the New Year's Day holidays. It was only sent out yesterday evening.

  • Question : Can u pls delete my email on your Question & Answer part .Jan 06, 2015

    Hi , can u pls delete my email on ur Question & Answer part bcos there got my personal address and Hp no.
    Tqvm !

    Answer : [Re] Can u pls delete my email on your Question & Answer part .

    Post cannot be deleted. Q&A board is public. Please email our admin at e.products2001@gmail.com if you have any other questions. Thank you very much. :)

  • Question : PaidJan 02, 2015

    Hi , i had make the payment oredi. IF CAN pls deliver as soon as possible bcos almost near CNY oredi , need to do biscuit . TQVM !

    My address :

    Ryson
    No.89 , Laluan Meru Permai 3 ,
    Halaman Meru Permai ,
    30020 Ipoh ,
    Perak .
    +6019-2238323

    Answer : [Re] Paid

    Noted. Order sent to warehouse for processing. Thanks.

+View all Notice, FAQ, Q&A >>
Brand New GoPro Tripod Mount. Local SG Stock and warranty !!
Brand New GoPro Tripod Mount. Local SG Stock and warranty !!
Item Q&A
  • Question : haiJan 15, 2015

    A delivery take time?

    Answer : [Re] hai

    If you are in Singapore, it takes only 2 to 3 business days or less.

    If you are NOT IN SINGAPORE, then it takes over 7 to 10 business days as you have to consider customs clearance.

    Question : [Re] hai

    I in malaysia and what type of ship you use?

    Answer : [Re] hai

    Singpost registered mail.

Brand New 2.1CH Harman Kardon Soundsticks III - Multimedia Speakers. Branded and Most Powerful ! Local SG Stock and warranty !!
Brand New 2.1CH Harman Kardon Soundsticks III - Multimedia Speakers. Branded and Most Powerful ! Local SG Stock and warranty !!
Item Q&A
  • Question : why did my order haven't been received?Jan 15, 2015

    it's already 8 days & how could it be as my order haven't be received?
    i'm disappointed on your service

    Answer : [Re] why did my order haven't been received?

    Please kindly email our customer service at e.products2001@gmail.com and our admin lady will gladly assist you. The package could have been held up at Malaysian customs. For cross-border shipments of such products, it can take up to 14 business days or more depending on customs in your country. If however you have an address in Singapore we can ship to (in future), delivery is only 1 or 2 business days only.

Brand New Flame Fun Jet-260 Blow Torch. Super Lightweight. Multipurpose. Cooking. 2014 Release. Local SG Stock and warranty !!
Brand New Flame Fun Jet-260 Blow Torch. Super Lightweight. Multipurpose. Cooking. 2014 Release. Local SG Stock and warranty !!
Item Q&A
  • Question : Time to deliverDec 22, 2014

    Hi
    How long does it take to arrive from the point I order and pay?

    Answer : [Re] Time to deliver

    If you order today, it will be sent to you by singpost registered mail tomorrow. Deliver would be in 1 to 3 business days. Bear in mind the xmas public holiday. Item is in stock.

Brand New Maige IPTV HD3 - Top of the line tv box. Allows you to watch EPL, UCL , World Cup, over hundred channels 1000 over VOD, Stream movies. Local SG Stock and warranty !!
Brand New Maige IPTV HD3 - Top of the line tv box. Allows you to watch EPL, UCL , World Cup, over hundred channels 1000 over VOD, Stream movies. Local SG Stock and warranty !!
Item Q&A
  • Question : about new maige iptvNov 30, 2014

    Hai i interested to buy this item for use this how many mbps can use this minimun

    Answer : [Re] about new maige iptv

    This item connects to your home wifi connection. There is no minimum or maximum mbps as it relies on the speed of your home broadband or fibre. This is a high-end tv box and is extremey good.