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Item Question & Answer
GRAPHICO★JAPAN No.1 Diet Supplements Nakatta Kotoni 3 bags of 90 bags included 3 bags 810 なかったことに
GRAPHICO★JAPAN No.1 Diet Supplements Nakatta Kotoni 3 bags of 90 bags included 3 bags 810 なかったことに
Item Q&A
  • Question : 배송 관련 llh****님의 문의입니다.Oct 20, 2019

    언제보내주시나요 배송안할거면 취소해주세요 10/3일날 주문했는데 아직도 안오는게 말이 되나요??

    KRSouth Korea

    Answer : [Re] 배송 관련 llh****님의 문의입니다.


    Thank you for inquiry. We are sorry to keep you waiting, after check, your order has been Arrived at the Departure Center on 21 Oct. You can see the status on the page below.
    If you have a question, please feel free to contact. Many Thanks,
    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=800302087454&transcd=100000037&svc_nation_cd=US&contr_no=129884169&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR413774&start_nation_cd=JP&delivery_nation_cd=KR

    Question : [Re] 배송 관련 llh****님의 문의입니다.

    여기서 배송을 너무안해줘서 다른판매자가 판매하는상품을 또샀는데요 같은날통관걸리면 6개이상 못받는거 아닌가요??? 거기서 바로 배송해서 21일 같은날짜로 배송됫는데 못받을수도 있나요???

    Answer : [Re] 배송 관련 llh****님의 문의입니다.

    3일날주문했으니 3주째가 다되어가는데 기재되있는 평균배송일보다 훨씬늦었는데 책임져주시나요???

    Question : [Re] 배송 관련 llh****님의 문의입니다.

    3일날 주문했고 4일날 발송했다 처리 해서 취소가 안되서 취소 못했거든요??4일날발송처리 해놓고 21날발송하신거맞죠?

    Answer : [Re] 배송 관련 llh****님의 문의입니다.

    Question : [Re] 배송 관련 llh****님의 문의입니다.

    Answer : [Re] 배송 관련 llh****님의 문의입니다.

    Question : [Re] 배송 관련 llh****님의 문의입니다.

    Answer : [Re] 배송 관련 llh****님의 문의입니다.

    가능하다면 안겹치게 해주시고 겹쳐서 못받으면 다시 보내주세요

    Question : [Re] 배송 관련 llh****님의 문의입니다.

    확인해보니 KE0712 같은항공편인데 어떻게 해요

    Answer : [Re] 배송 관련 llh****님의 문의입니다.

    2주가 넘도록 발송도 안했으면서 발송처리해놔서 취소도 못하게 해놓고 어떻게 하실건가요

    Question : [Re] 배송 관련 llh****님의 문의입니다.


    Good day. We are sorry to keep you waiting. Could you check?

    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=800302087454&transcd=100000037&svc_nation_cd=US&contr_no=129884169&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR413774&start_nation_cd=JP&delivery_nation_cd=KR

  • Question : 배송 관련 dev****님의 문의입니다.Oct 04, 2019

    일주일 전에 주문했는데 상품이 언제 배송되는지 확인해주세요.

    KRSouth Korea

    Answer : [Re] 배송 관련 dev****님의 문의입니다.

    Thank you for inquiry. We shipped your order already. Qxpress will issue tracking number. Please wait until then. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 vmf****님의 문의입니다.Sep 21, 2019

    배송일주일짼데 언제되나요

    KRSouth Korea

    Answer : [Re] 배송 관련 vmf****님의 문의입니다.

    Thank you for inquiry. Could you check following site? If you have any questions, please feel free to contact. Many Thanks,

    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=800302084433&transcd=100000037&svc_nation_cd=US&contr_no=129576730&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR410302&start_nation_cd=JP&delivery_nation_cd=KR

  • Question : 배송 관련 gyu****님의 문의입니다.Sep 02, 2019

  • Question : 배송 관련 coc****님의 문의입니다.Sep 02, 2019

+View all Notice, FAQ, Q&A >>
Natta Kottoni 30 tablets for sleep 3 x set / Not sleeping / Diet / Diet before sグラフィコ
Natta Kottoni 30 tablets for sleep 3 x set / Not sleeping / Diet / Diet before sグラフィコ
Item Q&A
  • Question : 취소/환불 관련 kik****님의 문의입니다.Oct 21, 2019

    주문한지 시간이 너무지낫는데 배송조회도 안대고 물품도 안오네요. 문의드려더닝 똑같은답변만하고. 돈을 환불을해주던지 빨리처리해주세요

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 kik****님의 문의입니다.


    Thank you for inquiry. We are sorry to keep you waiting, but after check, your order has been Arrived at the Departure Center on 21 Oct. sorry that we can't cancel your order,
    You can see the status on the page below.
    If you have a question, please feel free to contact. Many Thanks,
    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=800302087513&transcd=100000037&svc_nation_cd=US&contr_no=129921886&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR413780&start_nation_cd=JP&delivery_nation_cd=KR

  • Question : 취소/환불 관련 kik****님의 문의입니다.Oct 21, 2019

    주문한지 시간이 너무지낫는데 배송조회도 안대고 물품도 안오네요. 문의드려더닝 똑같은답변만하고. 돈을 환불을해주던지 빨리처리해주세요

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 kik****님의 문의입니다.


    Thank you for inquiry. We are sorry to keep you waiting, but after check, your order has been Arrived at the Departure Center on 21 Oct. sorry that we can't cancel your order.
    You can see the status on the page below.
    If you have a question, please feel free to contact. Many Thanks,
    https://www.qoo10.com/gmkt.inc/CS/ShippingTrackingAPI.aspx?tno=800302087513&transcd=100000037&svc_nation_cd=US&contr_no=129921886&req_type=dLBuCDiFnU/73i9fUsqfBQ==&trans_direction=D&oversea_type=B&giosis_no=JPKR413780&start_nation_cd=JP&delivery_nation_cd=KR

  • Question : 배송 관련 kik****님의 문의입니다.Oct 17, 2019

    배송 언제 되냐고요???10일째뎅. 조회 안대네요. 환불 해주세요

    KRSouth Korea

    Answer : [Re] 배송 관련 kik****님의 문의입니다.


    Thank you for inquiry. We are sorry for the inconvenience. We will check your order status. Please wait a while. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 kik****님의 문의입니다.Oct 16, 2019

    배송언제쯤 되냐고요???

    KRSouth Korea

    Answer : [Re] 배송 관련 kik****님의 문의입니다.


    Thank you for inquiry. We are sorry for the inconvenience. We will check your order status. Please wait a while. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 kik****님의 문의입니다.Oct 15, 2019

    주문한지 일주일째뎅. 언제 배송대나요??넘오래걸리는거 아녀요?

    KRSouth Korea

    Answer : [Re] 배송 관련 kik****님의 문의입니다.

    Thank you for inquiry. We are sorry for the inconvenience. We will check your order status. Please wait a while. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

+View all Notice, FAQ, Q&A >>
Omron Long Life pad HV-LLPAD
Omron Long Life pad HV-LLPAD
Item Q&A
Omron HV-F128 Ereparesu low-frequency therapy massage with cablepad JAPAN massager / to redusce pain and stiffness / health care!!
Omron HV-F128 Ereparesu low-frequency therapy massage with cablepad JAPAN massager / to redusce pain and stiffness / health care!!
Item Q&A
  • Question : 來自mik****會員的商品咨詢。Jul 16, 2019

    請問這是日本製的嗎?
    Is this made from JP(Not China)

    TWTaiwan

    Answer : [Re] 來自mik****會員的商品咨詢。

    Thank you for inquiry. We are sorry that we can not check if it is made in japan because it is out of stock now, but since other similar product is made in China, this item is possibly made in China, If you have any questions, please feel free to contact. Many Thanks,

  • Question : 261****會員的咨詢Mar 26, 2019

    Can we buy a host plus two replacement pads? Thank you

    TWTaiwan

    Answer : [Re] 261****會員的咨詢

    Thank you for inquiry. Yes, could you order from following site? If you have any questions, please feel free to contact. Many Thanks,

    https://www.qoo10.com/item/OMRON-LONG-LIFE-PAD-HV-LLPAD/438825502

  • Question : 261****會員的咨詢Mar 25, 2019

    請問買一台F128可以加購兩組貼片嗎?

    TWTaiwan

    Answer : [Re] 261****會員的咨詢

    Thank you for inquiry. We are sorry, could you write in English? If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 261****Mar 22, 2019

    Hi, is this Omron HV-F128 using external battery (ie. AA size) or re-charging battery ?
    Do you have the model HV-F312 ?

    INIndia

    Answer : [Re] Inquiry for the item from 261****

    Thank you for inquiry. A AAA alkaline battery is required. We can sell HV-F312. But it is so expensive. Price is $300. If you are ok with that, we will register it. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 배송 관련 soo****님의 문의입니다.Nov 07, 2018

+View all Notice, FAQ, Q&A >>
★ Limited special price! 3 bags! ★ It was not there! 120 granules for virtue x 360 grains グラフィコ
★ Limited special price! 3 bags! ★ It was not there! 120 granules for virtue x 360 grains グラフィコ
Item Q&A
  • Question : Inquiry for the item from WTS****Jul 08, 2019

    Dear Dreambook seller team,

    This is a second reminder that your product images are originally taken from HelloJapan shop (refer product id. 649948350) and we would appreciate if you could stop re-using our images.

    Kindly take down the the advertising images from this page and here (refer product id. 657719252) in the shortest possible time. We expect to see the images removed within the next 2 days, or we will consider a different course of action to have this resolved.

    Thank you.

    HelloJapan Team

    JPJapan

    Answer : [Re] Inquiry for the item from WTS****

    Thank you for inquiry. We have already has been deleted. If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from WTS****

    Appreciate your prompt response.

    Please kindly remove this image as well, it's from our shop too (refer product id: 608555027).

    Thank you for your cooperation.

    Answer : [Re] Inquiry for the item from WTS****

    Thank you for inquiry. Ok, we will remove it. We are sorry for the inconvenience. If you have any questions, please feel free to contact. Many Thanks,

★2019 NEW★ ANGFA Scalp-D Medical Hair Growth Shampoo/ Scalp Pack Hair Growth Conditioner for Men
★2019 NEW★ ANGFA Scalp-D Medical Hair Growth Shampoo/ Scalp Pack Hair Growth Conditioner for Men
Item Q&A
  • Question : 상품 관련 elb****님의 문의입니다.Jul 05, 2019

    여성도 사용 가능한가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 elb****님의 문의입니다.

    Thank you for inquiry. Scalp D also have Medical Hair Growth Shampoo for woman, you can view more details on the page below. If you have any questions, please feel free to contact. Many Thanks,
    https://www.qoo10.com/item/ANGFA-2019-NEW-ANGFA-SCALP-D-BEAUTE-SHAMPOO-TREATMENT-VOLUME-MOIST/600942993

NEW! ★BUY $90 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Treatment 1000mL!
NEW! ★BUY $90 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Treatment 1000mL!
Item Q&A
  • Question : Inquiry related delivery from 262****Jun 30, 2019

    I've added 3 items ( 2qty of ADENOVITAL Shampoo 1000mL + 1 qty of ADENOVITAL Treatment 1000mL) to Cart. The total amount is over USD 90 but the shipping is still being charged. Can you please advise why this is not free shipping?

    MYMalaysia

    Answer : [Re] Inquiry related delivery from 262****

    Thank you for inquiry. Since there are many free shipping conditions, After order completed, please send us your order number, we will return the shipping cost, If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry related delivery from 262****

    Thanks. How about the combine the postage with other items? Will the free shipping be still applied?

    Answer : [Re] Inquiry related delivery from 262****

    My order no.is 128565541. Please help to refund the shipping cost to my PayPal. Cheers.

    Question : [Re] Inquiry related delivery from 262****

    Thank you for inquiry. Ah, your address is Malaysia. We can only offer free shipping to Singapore. Do we cancel your order or do we ship your order? We are grateful for your understanding. If you have any questions,, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from 262****

    What a shame, there wasn't a note of limited destination for free shipping. What's your suggestion? I wanted to hear better suggestion than asking to cancel my order if I like.

    Question : [Re] Inquiry related delivery from 262****

    Thank you for inquiry. If you don't need tracking, we can offer free shipping. However, it can be lost. In that case we can not take responsibility. If you are ok with that, we can ship your order with no tracking. If you have any questions,, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from 262****

    Firstly I want you to make it clear on free shipping condition in your listing as I do not want other customers in Malaysia facing the same issue. Please let me know when this can be actioned.

    Secondly I do not trust the international shipping without tracking. Please proceed my parcel with tracking. I will bear the shipping cost.

    Question : [Re] Inquiry related delivery from 262****

    Thank you for inquiry. Normally, we don't offer free shipping to Malaysia. Ok, we will ship by EMS. If so, we can't refund shipping fee. ok? If you have any questions, please feel free to contact. Many Thanks,

    Answer : [Re] Inquiry related delivery from 262****

    Yes, please proceed the shipping with tracking that I am willing to follow your shipping term for my order no. 128565541. (ie. Fee shipping not applicable to Malaysia)

    In the meantime, are you willing to rectify your Listing with accurate 'free shipping condition'? per destination(county that you are shipping to)? as I trust you don't want to put your name at risk with Qoo10. Really appreciate you can rectify the misleading description on NEW! ★BUY $90 FREE SHIPPING★Award-Winning SHISEIDO Professional Shampoo/Treatment 1000mL!

    Question : [Re] Inquiry related delivery from 262****

    Thank you for inquiry. Sorry for the confusion. We change the title content. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 dis****님의 문의입니다.Jul 16, 2018

  • Question : 상품 관련 hsy****님의 문의입니다.Jan 05, 2018

    밑에 답변 감사합니다
    그런데 왜 샴푸 향기가 없어요...?
    몇달전에 다른 판매자 한테 구매 했을땐(동일한제품)향기가 있었어요 ㅠ 성분이 바뀐건가요?설명 해주세요

    KRSouth Korea

    Answer : [Re] 상품 관련 hsy****님의 문의입니다.

    Thank you for reply. What item did you purchase? Are items sold by other sellers genuine? If you have a question, please feel free to question. Many Thanks,

  • Question : 상품 관련 hsy****님의 문의입니다.Jan 03, 2018

    시세이도 샴푸 원래 향기가 있는데 여기서 주문한건 왜 무향이죠??? 이거 정품 맞나요?????

    KRSouth Korea

    Answer : [Re] 상품 관련 hsy****님의 문의입니다.

    Thank you for inquiry. We are purchasing directly from manufacturers. Therefore, it can not be a fake. If you have a question, please feel free to question. Many Thanks,

  • Question : 상품 관련 lem****님의 문의입니다.Nov 23, 2017

+View all Notice, FAQ, Q&A >>
VALUE 8 PACKS ★ VEGGIE APPLI DETOX ENZYME GREEN JUICE DRINK
VALUE 8 PACKS ★ VEGGIE APPLI DETOX ENZYME GREEN JUICE DRINK
Item Q&A
  • Question : Inquiry for the item from 262****Jun 30, 2019

    Would you please be able to advise when is the expiry date for items that you are sending?
    I am concerned if I could finish 8packs before the expiry date. Thanks

    MYMalaysia

    Answer : [Re] Inquiry for the item from 262****

    Thank you for inquiry. The expiry date is until Feb. 2021, If you have any questions, please feel free to contact. Many Thanks,

    Question : [Re] Inquiry for the item from 262****

    Thanks for the information. Just ordered:)

    Answer : [Re] Inquiry for the item from 262****

    Glad that helped.😊

女人我最大★潘婷 PANTENE miracles Rich Moisture Shampoo/ Treatment and Crystal Smooth Shampoo/ Treatment
女人我最大★潘婷 PANTENE miracles Rich Moisture Shampoo/ Treatment and Crystal Smooth Shampoo/ Treatment
Item Q&A
  • Question : 배송 관련 sib****님의 문의입니다.Jun 17, 2019

  • Question : Inquiry for the item from joa****Mar 13, 2019

    290979267 and 290979268 are my order no. Please tell me u guys are real sellers. I didn’t get any reply from the app , the only person that I can contact is you. Please help me to check. Thank you.

    AUAustralia

    Answer : [Re] Inquiry for the item from joa****

    Thank you for inquiry. Could you check following site? It has already arrived in AU. If you have any questions, please feel free to contact. Many Thanks,

    EJ685928228JP
    https://trackings.post.japanpost.jp/services/srv/search/direct?searchKind=S004&locale=en&reqCodeNo1=EJ685928228JP&x=51&y=13

  • Question : Inquiry for the item from joa****Mar 10, 2019

★女人我最大★Lowest price★SUNTORY Bacillus Bifidus Oligosaccharide・Health Beauty Detox Supplement!! ビフィズス
★女人我最大★Lowest price★SUNTORY Bacillus Bifidus Oligosaccharide・Health Beauty Detox Supplement!! ビフィズス
Item Q&A
  • Question : Inquiry for the item from 240****Jun 08, 2019

    Hi, may I know the expired date for this product?

    MYMalaysia

    Answer : [Re] Inquiry for the item from 240****

    Thank you for inquiry. Expiry date is 2020.01 or more. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from hap****Mar 31, 2019

    Hi, may I know the expired date for this product?

    MYMalaysia

    Answer : [Re] Inquiry for the item from hap****

    Thank you for inquiry. Expiry date is 2019.11 or more. If you have any questions, please feel free to contact. Many Thanks,

  • Question : Inquiry for the item from 240****Mar 26, 2019

    Hi, May i know expired date for this product?

    MYMalaysia

    Answer : [Re] Inquiry for the item from 240****

    Thank you for inquiry. We are sorry, it is out of stock now. We will check it tomorrow. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

NEW!! Value Set ★Hokkaido Loshi★ Japan New Hokkaido Loshi Moisture Horse Oil Cream QUEEN TAIWAN
NEW!! Value Set ★Hokkaido Loshi★ Japan New Hokkaido Loshi Moisture Horse Oil Cream QUEEN TAIWAN
Item Q&A
  • Question : 상품 관련 sss****님의 문의입니다.May 11, 2019

    hello.
    what is the difference between yellow one and blue one?

    KRSouth Korea

    Answer : [Re] 상품 관련 sss****님의 문의입니다.

    Thank you for inquiry. The blue color contains urea. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 coh****님의 문의입니다.Oct 11, 2017

    마유크림 구매할려고 하는데 3개 가격인가요

    Answer : [Re] 상품 관련 coh****님의 문의입니다.

    Thank you for inquiry. Yes, this price is for 3 qty. If you have a question, please feel free to question. Many Thanks,

  • Question : 배송 관련 rud****님의 문의입니다.Jul 17, 2017

    물건 한국에 13일날 도착했는데 아직 배송이 안왔어요 너무 오래걸리는거 아닌가요?
    배송조회도 안되고 좀 알아봐주세요 날씨도 더운데 물건 상하는건 아닌지 걱정되네요

    Answer : [Re] 배송 관련 rud****님의 문의입니다.

    문의해주셔서 감사합니다.
    배송 때문에 불편함을 드려서 죄송합니다.
    배송회사한테 확인하고 답변드리겠습니다.
    잠시만 기다려주십시오.
    감사합니다.

  • Question : 배송 관련 rud****님의 문의입니다.Jul 06, 2017

    배송조회가 안되는데 ㅠㅠ 언제받을수있을까요

    Answer : [Re] 배송 관련 rud****님의 문의입니다.

    Thank you for your inquiry.
    We are sorry for keep you waiting.
    Customer's item is in shipping preparation now.
    We'll send it out as soon as possible.

    If you have a question,please let us know.
    Thank you.

  • Question : Please advise the expiry date of this product(Q10 cream and Horse Oil cream), thanks!Mar 24, 2016

    Please advise the expiry date of this product(Q10 cream and Horse Oil cream), thanks!

    Answer : [Re] Please advise the expiry date of this product(Q10 cream and Horse Oil cream), thanks!


    Thank you for inquiry.
    The expiry date of both items is Feb 2017.
    If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
2 SETS★NEW TYPE KAO Biore UV Perfect Face Milk sun care series SPF50PA++ sunscreen sunblock!!
2 SETS★NEW TYPE KAO Biore UV Perfect Face Milk sun care series SPF50PA++ sunscreen sunblock!!
Item Q&A
  • Question : 상품 관련 suj****님의 문의입니다.Apr 11, 2019

    비오레키즈선크림도워터리에센스처럼발림좋고 백탁없나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 suj****님의 문의입니다.

    Thank you for inquiry. We are sorry, we can't read Korean. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 ban****님의 문의입니다.Jun 26, 2018

  • Question : 배송 관련 woo****님의 문의입니다.Jun 03, 2018

  • Question : 배송 관련 oms****님의 문의입니다.Jun 03, 2018

  • Question : 아쿠아 리치 워터젤 용량 문의Jun 13, 2016

    요즘 일본 드럭스토어에서 155ml 파는 것 같은데 여기서 판매하는 제품은 90ml인가요, 155ml인가요?

    Answer : [Re] 아쿠아 리치 워터젤 용량 문의

    문의해 주셔서 감사합니다.
    이 제품은 90ml입니다.감사합니다.

+View all Notice, FAQ, Q&A >>
★BUY $40 FREE SHIPPING★SHISEIDO P Pimplit 18g Acne Remedy N - Natural Skin Color / Anti Inflammation / Anti Bacterial *Made in Japan
★BUY $40 FREE SHIPPING★SHISEIDO P Pimplit 18g Acne Remedy N - Natural Skin Color / Anti Inflammation / Anti Bacterial *Made in Japan
Item Q&A
  • Question : 배송 관련 sal****님의 문의입니다.Feb 25, 2019

    40달러 이상 구매하면 무료 배송인데 50달러 이상 구매해도 배송비가 22달러나 붙습니다 왜 그런건가요???

    KRSouth Korea

    Answer : [Re] 배송 관련 sal****님의 문의입니다.

    Thank you for inquiry. Free shipping terms are for Singapore. Additional expenses are required when shipping to other countries. If you have any questions, please feel to contact. Many Thanks,

1+1+1★Free Shipping★MEIJI 3 x Premium Amino Collagen Refill 214g!!
1+1+1★Free Shipping★MEIJI 3 x Premium Amino Collagen Refill 214g!!
Item Q&A
  • Question : 상품 관련 239****님의 문의입니다Feb 21, 2019

    유통 기한좀 부탁

    KRSouth Korea

    Answer : [Re] 상품 관련 239****님의 문의입니다

    Thank you for inquiry. The expiration date is July 2020. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 239****님의 문의입니다Feb 21, 2019

    구매 했 습니다 유통 기한 알수 있을까요

    KRSouth Korea

    Answer : [Re] 상품 관련 239****님의 문의입니다

    Thank you for inquiry. The expiration date is July 2020. If you have any questions, please feel free to contact. Many Thanks,

★ 2 Packs Bundle★ ORIHIRO Nano Fish Collagen Powder with Hyaluronic Glucosamine 180g for 30 days!
★ 2 Packs Bundle★ ORIHIRO Nano Fish Collagen Powder with Hyaluronic Glucosamine 180g for 30 days!
Item Q&A
  • Question : 상품 관련 law****님의 문의입니다.Feb 19, 2019

    달톤 알려주세요^^

    KRSouth Korea

    Answer : [Re] 상품 관련 law****님의 문의입니다.

    Thank you for inquiry. We are sorry, we can't read Korean. Could you write in English? If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 law****님의 문의입니다.Feb 19, 2019

    콜라겐 11000이 두개오는건가요?5400이 두개오는건가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 law****님의 문의입니다.

    Thank you for inquiry. It is 11000mg. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 law****님의 문의입니다.Dec 25, 2018

    5400이 오는건지 11000이 오는건지요?
    함량이요

    KRSouth Korea

    Answer : [Re] 상품 관련 law****님의 문의입니다.

    Thank you for inquiry. It is 11000mg. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 kyk****님의 문의입니다.Apr 10, 2018

    Please tell me how to eat.

    KRSouth Korea

    Answer : [Re] 상품 관련 kyk****님의 문의입니다.

    Hello, thank you for your inquiry.
    You can mix this powder with water, milk or other drink you like.
    If you have anything else to ask, let us know.
    Best,

    Question : [Re] 상품 관련 kyk****님의 문의입니다.

    I want to know the amount of food I eat every day.

    Answer : [Re] 상품 관련 kyk****님의 문의입니다.

    The amount you should take per day is 6g, about one table spoon.
    Thank you and best,

  • Question : when will you send product?Feb 12, 2018

    Today i ordered. when the product will be sent?

    KRSouth Korea

    Answer : [Re] when will you send product?

    Thank you for inquiry. Your order is going to ship today. Please wait until then. If you have a question, please feel free to question. Many Thanks

+View all Notice, FAQ, Q&A >>
★BUY $40 FREE SHIPPING★Made in Japan Best Price!! Authentic Japan Hada Labo Skin Care Full Series Ha
★BUY $40 FREE SHIPPING★Made in Japan Best Price!! Authentic Japan Hada Labo Skin Care Full Series Ha
Item Q&A
  • Question : Inquiry for the item from Yan****Jan 29, 2019

    Hello,
    Please tell me what comes in the order.

    I am looking for the anti aging items.

    Thank you

    USUnited States

    Answer : [Re] Inquiry for the item from Yan****

    Thank you for inquiry. You can choose 2 items from options. Could you check? If you have any questions, please feel free to contact. Many Thanks,

  • Question : 關於商品yuy****會員的咨詢。May 12, 2018

  • Question : Type1 and Type2 order optionsNov 30, 2016

    Hi, I would like to order the items. However, I could not notice the difference between the type1 and 2 options of ordering.
    Could you please advise?

    Answer : [Re] Type1 and Type2 order options

    Thank you for your inquiry.
    There is no difference in type 1 and 2.
    This is 2 pieces set item,so please choose 2item!
    If you have a question,please feel free to ask us.Thank you.

  • Question : saleableNov 19, 2015

    Which is Your most saleable item for moisturizer

    Answer : [Re] saleable

    Thank you for inquiry. Retinol Lifting + Firming series are very popular. If you have a question, please let me know. Many Thanks,

★BUY $90 FREE SHIPPING★MUCOTA Award Winning Clinic series Scena Adel Brava Scena Carore Etos!!
★BUY $90 FREE SHIPPING★MUCOTA Award Winning Clinic series Scena Adel Brava Scena Carore Etos!!
Item Q&A
  • Question : 취소/환불 관련 son****님의 문의입니다.Jan 10, 2019

    배송도 안해놓고 배송했다고 하고 제품은 도착도 안하고 안외서 말하니까 환불해준다고 해놓고 무소식이고
    진짜 질려 버리네요

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 son****님의 문의입니다.

    Thank you for inquiry. Your order has been canceled. It takes some time to reflect. Please wait until then. If you have any questions, please feel free to contact. Many Thanks,

  • Question : mucota bravaMar 20, 2018

    hi i come from malaysia,if i order mucota brava refill custom will black my parcel?

    MYMalaysia

    Answer : [Re] mucota brava

    Thank you for inquiry. If shipping address is Singapore, there is no worry. If you have a question, please feel free to question. Many Thanks,

  • Question : Inquiry related delivery from jys****Jul 29, 2017

  • Question : 환불문의Oct 07, 2016

    너무 기다려서 ㅠ 취소하려했는데 그냥 받을께요 근데 게시판에 올린 게시물은 수정이나 삭제가 안되나봐요?? 몰라서요

    Answer : [Re] 환불문의

    문의해 주셔서 감사합니다.
    네 계시물 삭제는 가능하세요.자세한 것은 qoo10고객센터에 물어보시면 될 것 같습니다.감사합니다.

  • Question : 취소 신청해요Oct 07, 2016

    너무 늦은 배송 유감입니다 취소신청합니다

    Answer : [Re] 취소 신청해요

    Thank you for inquiry. We are sorry to keep you waiting. It has already delivered. We are grateful for your understanding and cooperation. If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
★NEW★ SHISEIDO PROFESSIONAL ADENOVITAL EYELASH SERUM 6g!  Directly Shipped from Japan!
★NEW★ SHISEIDO PROFESSIONAL ADENOVITAL EYELASH SERUM 6g! Directly Shipped from Japan!
Item Q&A
  • Question : 취소/환불 관련 sy8****님의 문의입니다.Dec 31, 2018

    취소 안해주시나요?

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 sy8****님의 문의입니다.

    Thank you for inquiry. We are sorry to keep you waiting. Please cancel via qoo10. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 반품/교환 관련 sy8****님의 문의입니다.Dec 28, 2018

    취소부탁드려요 재주문 할거에요

    KRSouth Korea

    Answer : [Re] 반품/교환 관련 sy8****님의 문의입니다.

    Thank you for inquiry. We are sorry to keep you waiting. Could you cancel via Qoo10 system? If you have any questions, please feel free to contact. Many Thanks,

  • Question : ItemOct 14, 2015

    Hi Seller,

    I was wondering if the serum is oil-based.

    Please let me know. thanks!

    Answer : [Re] Item

    Thank you for inquiry. It contains Jujube fruit extract, glycerin, the arginine. It is not describe about oil-based. We are sorry... If you have a question, please let me know. Many Thanks,

  • Question : shippingFeb 08, 2015

    Sorry, I was meant to show you the picture in the last post but it didnt go through

    Answer : [Re] shipping

    Thank you for reply. Can you check again? We have fixed it. If you have a question, please let me know. Many Thanks,

    http://www.qoo10.com/GMKT.INC/Goods/Goods.aspx?goodscode=422395589

  • Question : shippingFeb 06, 2015

    Hi. How are you. I am interested in this shiseido product but I am just wondering about the shipping fee. It is said that if you buy more than 29.50 in one cart, it will be free shipping. If I buy 2 of this, will it be free shipping? Because when I was trying to pay, it charged me shipping fee. Thank you

    Answer : [Re] shipping

    Thank you for inquiry. Yes, if you buy 2, free shipping. But, if you buy another item, you might pay shipping fee. If you have a question, please let me know. Many Thanks,

    Question : [Re] shipping

    I only buy 2 of this but for some reason, a shipping fee was chaged. Its like $31.80

    Answer : [Re] shipping

    Thank you for reply. Can you check again? We have fixed it. If you have a question, please let me know. Many Thanks,

    http://www.qoo10.com/GMKT.INC/Goods/Goods.aspx?goodscode=422395589

★女人我最大 Kevin老師★ KATE Foundation Powdery Skin Maker 零瑕肌密微霧粉底液! Direct from Japan!
★女人我最大 Kevin老師★ KATE Foundation Powdery Skin Maker 零瑕肌密微霧粉底液! Direct from Japan!
Item Q&A
  • Question : 배송 관련 kjh****님의 문의입니다.Nov 15, 2018

    배송상태 확인부탁드립니다

    KRSouth Korea

    Answer : [Re] 배송 관련 kjh****님의 문의입니다.

    Hello,
    Thank you for shopping.
    We apologize for the late shipping.
    We will ship it when it gets in stock.
    Best regards.

★BUY $40 FREE SHIPPING★SHISEIDO STAGE WORKS Moisturizing Primer/ Bouncing Primer/ Smoothing Primer!
★BUY $40 FREE SHIPPING★SHISEIDO STAGE WORKS Moisturizing Primer/ Bouncing Primer/ Smoothing Primer!
Item Q&A
  • Question : Inquiry for the item from sha****Nov 08, 2018

Shiseido BRAVAS Hair Brilliantine 85g From Japan
Shiseido BRAVAS Hair Brilliantine 85g From Japan
Item Q&A
  • Question : 수취인 통관 확인 번호Nov 03, 2018

    이 상품을 3개 주문하고자 하는데 "수취인 통관 확인 번호 " 번호를 요구하고 창이 넘어 가지 않습니다.해결방법을 알려주십시요

    KRSouth Korea

    Answer : [Re] 수취인 통관 확인 번호

    Hello,
    Thank you for your inquiry.
    To deliver to Korea, please include your Resident Registration Number.
    문의 해 주셔서 감사합니다.
    한국에 배달하려면 주민등록번호를 함께 적어주십시오.
    Thank you.

★BUY $90 FREE SHIPPING★ ETVOS Mineral UV powder / SPF 50 PA ++++! Directly Shipped from Japan!
★BUY $90 FREE SHIPPING★ ETVOS Mineral UV powder / SPF 50 PA ++++! Directly Shipped from Japan!
Item Q&A
★ FREE SHIPPING★Sharp / Automotive Plasmacluster Ion generator IG-GC15-B / cup holder type [black-based] Car supplies★ Qoo10 Lowest Price Challenge ♪
★ FREE SHIPPING★Sharp / Automotive Plasmacluster Ion generator IG-GC15-B / cup holder type [black-based] Car supplies★ Qoo10 Lowest Price Challenge ♪
Item Q&A
  • Question : 문의 드립니다.Oct 15, 2018

    USB나 전원콘센트에 연결할 방법이 있는지요?
    설명을 보니 Car Adapter(시거잭)만 들어 있는것 같아서요...
    상품에 몇Volt 몇Ampere 공급하면 되는지만 알려주시면
    전원Apater는 제가 추가 구매하겠읍니다.
    감사합니다.
    답변 부탁 드립니다.

    KRSouth Korea

    Answer : [Re] 문의 드립니다.

    Hello,
    Its power consumption is 3.8W and it doesn't have USB adaptor as it is designed to be used inside a car.
    Best regards,

    Question : [Re] 문의 드립니다.

    Thanks for your reply!

    Answer : [Re] 문의 드립니다.

    You're very welcome!

  • Question : 제품 구성품 중에Jul 21, 2018

    이 제품은 아답터가 포함입니까??

    사진상으로 나오지 않아 문의드립니다,.,

    KRSouth Korea

    Answer : [Re] 제품 구성품 중에

    대답좀 빠르게 해주세요... 이건 뭐 사라는거야 말라는거야... 도통 모르겠네요 날씨도 더워죽겠는데..

    Question : [Re] 제품 구성품 중에

    대답좀 빠르게 해주세요... 이건 뭐 사라는거야 말라는거야... 도통 모르겠네요 날씨도 더워죽겠는데..

    Answer : [Re] 제품 구성품 중에

    Hello,
    Thank you for your inquiry.
    We're sorry but we're closed on weekend.
    This can be charged with car adapter (DC12V) of a car, so basically it can be used any car except a bus, track.


    문의 해 주셔서 감사합니다.
    죄송하지만 주말에는 휴무입니다.
    차량의 카 어댑터 (DC12V)로 충전 할 수 있으므로 기본적으로 버스, 트랙을 제외한 모든 차량에서 사용할 수 있습니다.

★BUY $90 FREE SHIPPING★ SUNTORY MILCOLLA Low molecular weight collagen×Milk ceramide Trusted Brand!
★BUY $90 FREE SHIPPING★ SUNTORY MILCOLLA Low molecular weight collagen×Milk ceramide Trusted Brand!
Item Q&A
  • Question : PriceOct 20, 2018

    Hi, i saw the price was increase. When can get the offer price ?

    MYMalaysia

    Answer : [Re] Price

    Hello,
    Thank you for you message.
    It's on sale sometimes but not specified when.
    We hope you can enjoy the campaign next time.
    Bests,

  • Question : 상품 관련 obo****님의 문의입니다.Aug 10, 2018

    이거 남성용인가요여성용인가요 아님 공용인가요?
    남자가 먹어도 동일효과가 나는 건지요?

    KRSouth Korea

    Answer : [Re] 상품 관련 obo****님의 문의입니다.

    Thank you for inquiry. Yes, men can take this. If you have any questions, please feel free to contact. Many Thanks,

  • Question : jsb****님의 문의입니다.Jul 29, 2018

    설명을 한글로 번역해서 볼수는 없나요?

    KRSouth Korea

    Answer : [Re] jsb****님의 문의입니다.

    죄송하지만 한국어 설명이 없습니다. 자동 번역으로 설명 할 수 있습니다.
    고맙습니다.

  • Question : Inquiry related delivery from tin****Dec 04, 2017

    Hi , If I buy one set 30 packs Milcolla and 2 set bacillus bifudus total price is $98.20. Do u gv free shipping to Malaysia?

    Answer : [Re] Inquiry related delivery from tin****

    Thank you for inquiry. If free conditions are applied, shipping fee is calculated automatically. If you want to order at Singapore site, additional costs are required to ship to Malaysia. If you have a question, please feel free to question. Many Thanks,

  • Question : Free shippingSep 28, 2017

    I saw “buy 2 free shipping” on the description photo. But the payment still charge me the shipping fee. Something goes wrong?

    Answer : [Re] Free shipping

    Thank you for inquiry. You have to order $90 or more if free shipping. If you have a question, please feel free to question. Many Thanks,

    Question : [Re] Free shipping

    I bought hkd$787, should be more than you say

    Answer : [Re] Free shipping

    I buy over 90, it still charges the shipping fee.

    Question : [Re] Free shipping

    Thank you for inquiry. If you order from HK, you have to pay additional fee. Can you check again? If you have a question, please feel free to question. Many Thanks,

+View all Notice, FAQ, Q&A >>
KANEBO suisai Beauty Clear Powder 0.4g×32bag  Enzyme Cleansing Powder!!
KANEBO suisai Beauty Clear Powder 0.4g×32bag Enzyme Cleansing Powder!!
Item Q&A
  • Question : 상품 관련 blu****님의 문의입니다.Sep 14, 2018

    32개 2팩주문했는데 1팩만 왔습니다
    확인후 처리 부탁드립니다

    KRSouth Korea

    Answer : [Re] 상품 관련 blu****님의 문의입니다.

    Hello,
    Thank you for shopping.
    As for your order 124664087, its qty is 1 bag containing 32 bag.
    Best regards,

  • Question : 상품 관련 kbk****님의 문의입니다.Sep 09, 2018

    Is this a 32-piece two-pack.or one pack?

    KRSouth Korea

    Answer : [Re] 상품 관련 kbk****님의 문의입니다.

    Hi,
    Thank you for your inquiry.
    This is one package (containing 32 pieces)
    Bests,

  • Question : 32개 2개라고 해놓고 1개밖에 안왔습니다.Aug 22, 2018

    32개 짜리 2개라고 해놓고 한개보내주시면..

    KRSouth Korea

    Answer : [Re] 32개 2개라고 해놓고 1개밖에 안왔습니다.

    사진참조

    Question : [Re] 32개 2개라고 해놓고 1개밖에 안왔습니다.

    Hello,
    Is the order #123861910 ?
    In the status view, it's already delivered.
    Did you received the item?
    Could you kindly please place another order, since it was shipped already?
    Best regards,

    Answer : [Re] 32개 2개라고 해놓고 1개밖에 안왔습니다.

    Please check it.

    Photo 2sets

    1 delivery

    Question : [Re] 32개 2개라고 해놓고 1개밖에 안왔습니다.

    Thank you for reply. We are sorry for the confusion. A box is correct order. Could you check your order history? You have chosen "Type:Beauty Clear Powder 4g×32bag" 32 bags are included in a box. We are grateful for your understanding. If you have any questions, please feel free to contact. Many Thanks,

  • Question : 상품 관련 hsj****님의 문의입니다.Aug 20, 2018

    23700원에 32개짜리 2개인건가요???

    KRSouth Korea

    Answer : [Re] 상품 관련 hsj****님의 문의입니다.

    We're sorry for the confusing image, but it is just one pack.
    혼란스러운 이미지에 유감스럽게 생각합니다. 단 하나의 패키지입니다.
    Bests,

FREE SHIPPING★LATEST SONY WH-1000XM2 Wireless Headphone / Earphone / Noise-Cancelling /
FREE SHIPPING★LATEST SONY WH-1000XM2 Wireless Headphone / Earphone / Noise-Cancelling /
Item Q&A
  • Question : 상품 관련 dyd****님의 문의입니다.Sep 13, 2018

    관세, 부가세 포함 가격인가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 dyd****님의 문의입니다.

    Hello,
    It's doesn't include tax.
    Best regards,

  • Question : 상품 관련 sun****님의 문의입니다.Nov 28, 2017

    is it the amount that includes tax and VAT??

    Answer : [Re] 상품 관련 sun****님의 문의입니다.

    Thank you for inquiry. Taxes are not included. But no one has been imposed tax on purchasers so far. If you have a question, please feel free to question. Many Thanks,

  • Question : 배송 관련 ran****님의 문의입니다.Nov 22, 2017

  • Question : Is this product covered by Japanese warranty?Nov 21, 2017

    Is it possible to get the product repaired if I visit Japan?

    I am planning to visit Japan in January for some other reasons.

    Answer : [Re] Is this product covered by Japanese warranty?

    Thank you for inquiry. Yes, we think you can do that. But it may take several days for repair. If you have a question, please feel free to question. Many Thanks,

  • Question : sam****님의 문의입니다.Nov 15, 2017

    does custom duty included when I buy in Korea?

    Answer : [Re] sam****님의 문의입니다.

    Thank you for inquiry. If tariffs arise, you have to pay. However, that case has not occurred up to now. If you have a question, please feel free to question. Many Thanks,

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