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Q & A Lists
Item Question & Answer
Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad
Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad
Item Q&A
  • Question : 關於運送261****會員的咨詢Jun 19, 2019

    您好: 感謝您 我在追蹤物件時 發掘6/4 WF20一直停留在韓國的物流中心 沒有送到首爾機場 請您提供信箱 我把運送過程寄的圖形寄過去

    Hello: Thank you. I am tracking the objects. Discovering 6/4 WF20 has been staying at the logistics center in Korea. Not being sent to Seoul Airport. Please provide the mailbox. I sent the graphic sent by the delivery process.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We were informed from Qxpress SG and Korea that they are currently investigating your parcel.
    Maybe they lost.
    However please do not worry.
    We already sent the new one to you.
    Please hope to understand for the global shopping lost parcel sometimes and on their behalf we apologize.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 關於運送261****會員的咨詢Jun 14, 2019

    您好 再次打擾 假如您能提供LINE的ID 我可以將運送訊息截圖寄給您 方便找出問題所在 一起來解決 謝謝

    Hello, disturb again. If you can provide the ID of LINE, I can send a screenshot of the shipping message to you to find out the problem.
    Thank you

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Hello Li hsin-jui
    We will check your parcel with Qxpress
    pls recontact us in 2-3 days dor their reply
    Thanks

  • Question : 關於運送261****會員的咨詢Jun 14, 2019

    我們已經答應了客戶要安裝

    訂單號碼 商品 數量
    128184997 Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad 1

    商品正運往物流中心。
    Qoo10更新物流信息會需要壹定時間。 請1~3天之後再次查詢。
    從6/4 就沒改變 在韓國物流 還沒到首爾機場 是否哪裡出了問題? 謝謝

    We have promised the customer to install

    Order number item quantity
    128184997 Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad 1

    The goods are being shipped to the logistics center.
    Qoo10 will need to set the time to update the logistics information. Please check again after 1~3 days.

    No change from 6/4. Logistics in Korea has not arrived at Seoul Airport. Is there a problem? Can you please check it again? Thank you.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Hello Li hsin-jui
    We will check your parcel with Qxpress
    pls recontact us in 2-3 days dor their reply
    Thanks

  • Question : 關於運送261****會員的咨詢Jun 14, 2019

    您好 這次6/1訂購WF-20並不像上次那樣順利 至目前為止物品還在韓國 可否請您再次追蹤 有關追蹤號碼 也沒收到 謝謝您的服務
    Hello, this 6/1 order WF-20 is not as smooth as last time. Until now, the item is still in Korea. Can you please follow it again? The tracking number has not been received. Thank you for your service.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Dear Customer
    Thank you for contacting

    Your parcel is already sent to the sort center.
    We will ask them to ship the one urgently and update your tracking number in 1-2 business days.
    http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo=

    If the tracking number has not been updated after 2 days, please do not hesitate to contact us.

    Thank you for your patience collaboration.
    Best Regards

  • Question : 關於運送261****會員的咨詢Jun 11, 2019

    This time order WF-20 has been transferred to the item delivery center for a week. Please follow up. Thank you.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Dear Customer
    Thank you for contacting

    Your parcel is already sent to the sort center.
    We will ask them to ship the one urgently and update your tracking number in 1-2 business days.
    http://qfs.qxpress.asia/Customer/TraceParcels?TrackingNo=

    If the tracking number has not been updated after 2 days, please do not hesitate to contact us.

    Thank you for your patience collaboration.
    Best Regards

+View all Notice, FAQ, Q&A >>
[Happycall]◆FRYINGPAN◆Happycall Diamond Coating Frying Pan with Tempered Glass Lid / 20 24 26 28 30
[Happycall]◆FRYINGPAN◆Happycall Diamond Coating Frying Pan with Tempered Glass Lid / 20 24 26 28 30
Item Q&A
  • Question : 상품 관련 nkg****님의 문의입니다.Jun 19, 2019

    후라이팬을 인덕션에서도 사용가능한가요?

    MYMalaysia

    Answer : [Re] 상품 관련 nkg****님의 문의입니다.

    안녕하세요
    본 제품은 인덕션용이 아닙니다
    감사합니다

◆Cuisinart GR-4N Electric Grill Griddler Removable griddle plates Integrated
◆Cuisinart GR-4N Electric Grill Griddler Removable griddle plates Integrated
Item Q&A
  • Question : Inquiry for the item from mkj****Jun 16, 2019

Autovis Korea Wireless Cordless Vibration Wired Wet Dry Mop Damp Cleaner
Autovis Korea Wireless Cordless Vibration Wired Wet Dry Mop Damp Cleaner
Item Q&A
  • Question : Inquiry for the item from 261****May 31, 2019

    KAC-7100 모델 주문하면 박스 안에 극세사 걸레가 포함되어 있나요? 있으면 몇 개나 있나요?

    USUnited States

    Answer : [Re] Inquiry for the item from 261****

    안녕하세요
    극세사 패드 2장 포함됩니다

Philips GoPure 7000 GP7101 Portable Air Purifier for Car Home Clean Convenient
Philips GoPure 7000 GP7101 Portable Air Purifier for Car Home Clean Convenient
Item Q&A
[Micromobility] Micro Kickboard Maxy 8 years - 50 kg
[Micromobility] Micro Kickboard Maxy 8 years - 50 kg
Item Q&A
  • Question : hiMay 02, 2018

  • Question : hiApr 12, 2018

  • Question : 상품 관련 zin****님의 문의입니다.May 17, 2019

    선택에서 옵션이 뭔가요? 74100원 추가되는거요~~

    KRSouth Korea

    Answer : [Re] 상품 관련 zin****님의 문의입니다.

    안녕하세요
    패턴 프린트된 헬멧입니다
    감사합니다

  • Question : 상품 관련 kow****님의 문의입니다.Jun 06, 2018

    메탈릭핑크 구매가능한가요?메탈릭핑크는 추가요금 없는거죠?

    KRSouth Korea

    Answer : [Re] 상품 관련 kow****님의 문의입니다.

    안녕하세요
    현 재고 체크해보니 메탈릭 제품은 레드만 가능합니다.
    추가 금은 따로 없습니다
    감사합니다

◆Authentic◆SAMSUNG C49HG90 Ultra Super Wide 49 inch Curved Monitor 32:9 QLED HDR Gaming Monitor
◆Authentic◆SAMSUNG C49HG90 Ultra Super Wide 49 inch Curved Monitor 32:9 QLED HDR Gaming Monitor
Item Q&A
  • Question : Inquiry related delivery from 261****Apr 18, 2019

  • Question : kyo****會員的咨詢。Nov 17, 2018

    If it fails during the warranty, can I repair it in Sansung Taiwan?

    TWTaiwan

    Answer : [Re] kyo****會員的咨詢。

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

[OCOO Korea]◆Sale Event◆Authentic◆Smart OCOO Germanium inner Pot
[OCOO Korea]◆Sale Event◆Authentic◆Smart OCOO Germanium inner Pot
Item Q&A
  • Question : Inquiry for the item from kmk****Apr 22, 2019

    Hi, can ask if this is just the outside pot with cover, or include the inner pot with holes?

    Thank you.

    MYMalaysia

    Answer : [Re] Inquiry for the item from kmk****

    Hi
    This is inner pot set
    Thanks

    Question : [Re] Inquiry for the item from kmk****

    The inner pot contains one outside pot with cover, and a smaller inside pot with holes. Confirm yours is the same? So 2 pots and a cover?

    Answer : [Re] Inquiry for the item from kmk****

    Hello
    Components ;
    Lid + Inner pot (Green color)
    Thanks

◆Samsung New SM-R325 Latest Version Samsung Gear VR with Remote Controller
◆Samsung New SM-R325 Latest Version Samsung Gear VR with Remote Controller
Item Q&A
[Samsung Korea]◆Authentic◆Samsung LEVEL U PRO ANC EO-BG935 Neckband Wireless Bluetooth Headset
[Samsung Korea]◆Authentic◆Samsung LEVEL U PRO ANC EO-BG935 Neckband Wireless Bluetooth Headset
Item Q&A
◆Clair Korea CUBE C1BU1933 Home Air Purifier Cleaner Strong e2f Filter
◆Clair Korea CUBE C1BU1933 Home Air Purifier Cleaner Strong e2f Filter
Item Q&A
  • Question : Inquiry for the item from kim****Mar 18, 2019

    Hi
    I just want to buy the filter. How do I just order for filter only?
    Can you send me the link to order just for the filter only?

    MYMalaysia

    Answer : [Re] Inquiry for the item from kim****

    Hello
    This is URL address.
    https://www.qoo10.sg/g/651486701
    Thanks

  • Question : 關於商品238****會員的咨詢Dec 21, 2018

    請問 更換的濾網 是真的對應 這一台的嗎?

    因為 這台型號是 BU1933

    但 更換的濾網是寫對應 BF2025 (Clair-BF2025 是另一台尺寸不同的其他型號的機種)

    如果想多買"更換的濾網(e2f Refill Replacement Filter for Clair BU1933 Air Purifier)" 要怎麼購買呢?

    TWTaiwan

    Answer : [Re] 關於商品238****會員的咨詢

    Hello
    Pls explain in English and send us your order number.
    Thanks

◆Big Sale Event◆Fabita JOHN TOMS New JSK-16005 Smart Professional Robot Vacuum Cleaner
◆Big Sale Event◆Fabita JOHN TOMS New JSK-16005 Smart Professional Robot Vacuum Cleaner
Item Q&A
  • Question : 상품 관련 hej****님의 문의입니다.Mar 12, 2019

    배터리가 방전되서 그러는데..혹시 배터리만 구매가능할까요?

    KRSouth Korea

    Answer : [Re] 상품 관련 hej****님의 문의입니다.

    안녕하세요
    제조사에서 따로 배터리만 판매는 하지 않습니다
    감사합니다.

◆Medical Dream Korea Personal Low Frequency Stimulation Medical Suction Pad Easily
◆Medical Dream Korea Personal Low Frequency Stimulation Medical Suction Pad Easily
Item Q&A
[Iconix Korea] Pororo Korean Little Friends Toy Play Set for Kids Christmas Gift
[Iconix Korea] Pororo Korean Little Friends Toy Play Set for Kids Christmas Gift
Item Q&A
  • Question : 상품 관련 dms****님의 문의입니다.Feb 14, 2019

◆Made in Korea◆JIEL Korea Instant Hot Pack for Foot 50 Pack
◆Made in Korea◆JIEL Korea Instant Hot Pack for Foot 50 Pack
Item Q&A
◆Sale Event◆LG Korea CordZero A9 Wireless Vacuum Cleaner
◆Sale Event◆LG Korea CordZero A9 Wireless Vacuum Cleaner
Item Q&A
  • Question : 배송 관련 mir****님의 문의입니다.Jan 25, 2019

  • Question : 배송 관련 get****님의 문의입니다.Jan 12, 2019

  • Question : 상품 관련 get****님의 문의입니다.Dec 21, 2018

  • Question : 상품 관련 fir****님의 문의입니다.Aug 27, 2018

    실버, 레드, 블루 상품 구성품은 모두 같나요?
    구성품 리스트 알고싶습니다

    KRSouth Korea

    Answer : [Re] 상품 관련 fir****님의 문의입니다.

    Hello
    Thank you for purchasing for our shop's goods.
    Firstly, we apologize for the inconvenience caused to you.
    We were informed from the supplier in Korea that the item is temporarily out of stock.
    We will prepare the item in a timely manner.
    Thank you for your patience collaboration.
    Best Regards

◆Lowest Price◆Worldliving Korea Swing-8000 Wet Dry Mop Vacuum Cleaner 4 in1 3way Cordless Mopping
◆Lowest Price◆Worldliving Korea Swing-8000 Wet Dry Mop Vacuum Cleaner 4 in1 3way Cordless Mopping
Item Q&A
[CAREWIN Korea]◆Lowest Price◆Carecell Auxiliary Battery for Vehicle Dash Cam/ Battery Pack
[CAREWIN Korea]◆Lowest Price◆Carecell Auxiliary Battery for Vehicle Dash Cam/ Battery Pack
Item Q&A
  • Question : Inquiry related delivery from cco****Jan 16, 2019

    Hello,
    I thought shipping is free for orders above 80?

    CACanada

    Answer : [Re] Inquiry related delivery from cco****

    Yes right
    This is Free shipping (Qprime)

    Question : [Re] Inquiry related delivery from cco****

    Hello
    Pls send us the image or URL we can find quickly.
    Thanks

[Neoflam Vacuum Food Bag]korea/Vacuum/Sealer/Food/Foodsaver/System/Saver/Storage/New/Sealing/Seal/Bags /Meal/Kit/Machine/Starter/2/W/Bag/Vac/Rolls/busch/machine/packaging/packer/busch/Kitchen
[Neoflam Vacuum Food Bag]korea/Vacuum/Sealer/Food/Foodsaver/System/Saver/Storage/New/Sealing/Seal/Bags /Meal/Kit/Machine/Starter/2/W/Bag/Vac/Rolls/busch/machine/packaging/packer/busch/Kitchen
Item Q&A
◆Authentic◆LG Korea V10 V20 V30 Certified S Grade Unlocked Smartphone
◆Authentic◆LG Korea V10 V20 V30 Certified S Grade Unlocked Smartphone
Item Q&A
  • Question : 상품 관련 fla****님의 문의입니다.Dec 22, 2018

    사진이 더 필요한것 같아서 더 올리겠습니다
    이렇게 찍어도 먼지 껴 있는거 보일정도로 사용감많은 상품을 s등급이라고 하기엔 문제가 있어 보이네요

    KRSouth Korea

    Answer : [Re] 상품 관련 fla****님의 문의입니다.

    카메라쪽 먼지 낀거랑 배터리 찍혀있는거 보이시죠?
    S급 절대 아닙니다.
    확인하시고 환불 해 주세요

    Question : [Re] 상품 관련 fla****님의 문의입니다.

    Dear customer
    This message is already answered to you.
    Because repetitive answer is it can be confusing to CS.
    We would appreciate your comments only in one window.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 상품 관련 fla****님의 문의입니다.Dec 22, 2018

    사진이 더 필요한것 같아서 더 올리겠습니다
    이렇게 찍어도 먼지 껴 있는거 보일정도로 사용감많은 상품을 s등급이라고 하기엔 문제가 있어 보이네요

    KRSouth Korea

    Answer : [Re] 상품 관련 fla****님의 문의입니다.

    Dear customer
    This message is already answered to you.
    Because repetitive answer is it can be confusing to CS.
    We would appreciate your comments only in one window.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 상품 관련 fla****님의 문의입니다.Dec 22, 2018

    이런 상품도 s급이라고 판매하시는건가요?
    이거 말고도 사진 여러장 있는데 사진을 한장씩 밖에 못 올리네요

    KRSouth Korea

    Answer : [Re] 상품 관련 fla****님의 문의입니다.

    Dear customer
    This message is already answered to you.
    Because repetitive answer is it can be confusing to CS.
    We would appreciate your comments only in one window.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 상품 관련 hdh****님의 문의입니다.Oct 11, 2018

  • Question : 상품 관련 hjc****님의 문의입니다.Oct 06, 2018

    V30 메모리 사이즈는 어떻게 되나요? 64GB 제품인가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 hjc****님의 문의입니다.

    안녕하세요
    네 맞습니다

+View all Notice, FAQ, Q&A >>
[Bone Korea] LF-18 Bone Conduction Bluetooth V4.1 Headphone with Mic /Sports Headset / Volume Control / Multi-point Connection / Adjustable Headband
[Bone Korea] LF-18 Bone Conduction Bluetooth V4.1 Headphone with Mic /Sports Headset / Volume Control / Multi-point Connection / Adjustable Headband
Item Q&A
  • Question : 배송 관련 jsh****님의 문의입니다.Dec 14, 2018

    주문번호 126312312
    배송예정일이 지났는데요. 배송정보가 없어요. 언제쯤 배송되나요??

    KRSouth Korea

    Answer : [Re] 배송 관련 jsh****님의 문의입니다.

    Dear customer
    This message is already answered to you.
    Because repetitive answer is it can be confusing to CS.
    We would appreciate your comments only in one window.
    Thank you for your patience collaboration.
    Best Regards

Apply$10 (22~25Nov)◆Lowest Price◆AfterShokz Trekz Air Titanium Ear Wireless Bone Conduction Headset
Apply$10 (22~25Nov)◆Lowest Price◆AfterShokz Trekz Air Titanium Ear Wireless Bone Conduction Headset
Item Q&A
  • Question : 취소/환불 관련 nun****님의 문의입니다.Nov 24, 2018

    색상 선택등 주소변경을 위해 취소 부탁 드립니다.

    KRSouth Korea

    Answer : [Re] 취소/환불 관련 nun****님의 문의입니다.

    You already cancelled this order.
    Thanks

[Korea Anapa Pro Mouse]Carpal Tunnel Syndrome/ergonomics/wired/wireless mouse/optical/Mouse/2/Pc/Usb/Wireless/Mice/Laptop/4ghz/Receiver/Gaming/0/Slim/Black/Macbook/Wired/New/Dpi/Computer/Cordless
[Korea Anapa Pro Mouse]Carpal Tunnel Syndrome/ergonomics/wired/wireless mouse/optical/Mouse/2/Pc/Usb/Wireless/Mice/Laptop/4ghz/Receiver/Gaming/0/Slim/Black/Macbook/Wired/New/Dpi/Computer/Cordless
Item Q&A
  • Question : 상품 관련 260****님의 문의입니다Nov 20, 2018

    무선 제품 재고가 있나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 260****님의 문의입니다

    안녕하세요
    무선 재고 있습니다.
    감사합니다.

◆Authentic◆SAMSUNG Korea S9 S9 Plus S Grade Unlocked Smartphone Certified Refurbished
◆Authentic◆SAMSUNG Korea S9 S9 Plus S Grade Unlocked Smartphone Certified Refurbished
Item Q&A
  • Question : 상품 관련 lov****님의 문의입니다.Nov 12, 2018

    256기가는 없나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 lov****님의 문의입니다.

    안녕하세요
    기종과 칼라 말씀해주시겠어요 ?

    Question : [Re] 상품 관련 lov****님의 문의입니다.

    s9플러스 257기가요.색상은 블루고요

    Answer : [Re] 상품 관련 lov****님의 문의입니다.

    안녕하세요
    256기가 블루 재고 있습니다.

  • Question : 용량이 몇기가짜리인가요?Sep 26, 2018

    용량 문의

    KRSouth Korea

    Answer : [Re] 용량이 몇기가짜리인가요?

    안녕하세요
    대부분 64기가 입니다.
    감사합니다.

  • Question : 상품 관련 chu****님의 문의입니다.Sep 15, 2018

    삼성전자서비스센터 리퍼인가요?

    as는 어떻게되나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 chu****님의 문의입니다.

    안녕하세요
    삼성 센터에 맡기시면 됩니다. ^^
    워런티는 당연히 지난 제품들입니다.
    감사합니다.

  • Question : 상품 관련 chu****님의 문의입니다.Sep 13, 2018

  • Question : 상품 관련 nai****님의 문의입니다.Sep 11, 2018

    한국버젼이랑 틀린가요?

    똑같으면 구매하고싶은데

    한국도 as또같이 받을수있습니까?

    KRSouth Korea

    Answer : [Re] 상품 관련 nai****님의 문의입니다.

    안녕하세요
    한국버전 맞습니다.
    공기계이기 때문에 3사 어디든 사용가능합니다.
    감사합니다.

Accu Chek Performa◆Roche Authentic◆Diabetic Diabetes Glucose Test Strips Blood Pressure monitor
Accu Chek Performa◆Roche Authentic◆Diabetic Diabetes Glucose Test Strips Blood Pressure monitor
Item Q&A
  • Question : Inquiry for the item from nic****Nov 02, 2018

  • Question : Inquiry for the item from nic****Mar 03, 2018

  • Question : Inquiry for the item from nic****Aug 12, 2017

    Heĺlo

    Do you have stock now? I need it urgent. Thank you

    Answer : [Re] Inquiry for the item from nic****

    Hello Nic ***
    Thank you for inquiry,
    Yes it is in stock,
    Really thanks

◆Jaybird New X4 X3 Bluetooth Wireless Headphones iOS Android Smartphone
◆Jaybird New X4 X3 Bluetooth Wireless Headphones iOS Android Smartphone
Item Q&A
  • Question : 상품 관련 dae****님의 문의입니다.Nov 07, 2018

    x4 상품구성이 어떻게 되는지 알 수 있을까요?
    그리고 as 한국에서 받을 수 있나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 dae****님의 문의입니다.

    안녕하세요
    상품페이지 중간에 구성품이 이미지로 정리되어 있습니다.
    당연 한국에서 As 가능합니다.
    감사합니다.