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Q & A Lists
Item Question & Answer
◆Clair Korea CUBE C1BU1933 Home Air Purifier Cleaner Strong e2f Filter
◆Clair Korea CUBE C1BU1933 Home Air Purifier Cleaner Strong e2f Filter
Item Q&A
  • Question : Inquiry for the item from mar****Oct 11, 2019

    What's the voltage on this? Can it be used in Canada?

    CACanada

    Answer : [Re] Inquiry for the item from mar****

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    Have nice day.

  • Question : Inquiry for the item from kim****Mar 18, 2019

    Hi
    I just want to buy the filter. How do I just order for filter only?
    Can you send me the link to order just for the filter only?

    MYMalaysia

    Answer : [Re] Inquiry for the item from kim****

    Hello
    This is URL address.
    https://www.qoo10.sg/g/651486701
    Thanks

  • Question : 關於商品238****會員的咨詢Dec 21, 2018

    請問 更換的濾網 是真的對應 這一台的嗎?

    因為 這台型號是 BU1933

    但 更換的濾網是寫對應 BF2025 (Clair-BF2025 是另一台尺寸不同的其他型號的機種)

    如果想多買"更換的濾網(e2f Refill Replacement Filter for Clair BU1933 Air Purifier)" 要怎麼購買呢?

    TWTaiwan

    Answer : [Re] 關於商品238****會員的咨詢

    Hello
    Pls explain in English and send us your order number.
    Thanks

◆Authentic◆GNC COQ-10 Supplement 200mg 60 Counts
◆Authentic◆GNC COQ-10 Supplement 200mg 60 Counts
Item Q&A
  • Question : 배송 관련 bri****님의 문의입니다.Oct 08, 2019

    두병 주문에 한병만 받았습니다. 미배송 1병은 언제 배송이죠? 한주 전에 사진 올려 달래서 올려 드렸습니다. 배송 확인 부탁드립니다.

    KRSouth Korea

    Answer : [Re] 배송 관련 bri****님의 문의입니다.

    안녕하세요
    현재 공급사로부터 배송중에 있습니다
    10월달 휴무일이 많아서 조금 지연이 되네요

  • Question : 상품 관련 bri****님의 문의입니다.Sep 30, 2019

    사진 업로드 드렸습니다.

    KRSouth Korea

    Answer : [Re] 상품 관련 bri****님의 문의입니다.

    안녕하세요
    공급사측에 사진이랑 전달했습니다
    답변나오는데로 알려드리겠습니다
    1개 미출고 일 경우 재발송됩니다
    감사합니다.

  • Question : 상품 관련 bri****님의 문의입니다.Sep 28, 2019

    두병 주문했는데 한병만 왔습니다.
    확인 부탁드립니다.

    KRSouth Korea

    Answer : [Re] 상품 관련 bri****님의 문의입니다.

    안녕하세요
    우선 박스랑 내품 사진 부탁드립니다
    감사합니다

  • Question : 상품 관련 bri****님의 문의입니다.Sep 16, 2019

    유통기한 얼마나 남은 상품으로 배송되나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 bri****님의 문의입니다.

    안녕하세요
    현재 2020년 2월에서 5월로 되어 있습니다
    감사합니다

[ACB Korea]◆Sale Event◆Authentic◆Military Big Pocket Backpack / Bag / Luggage
[ACB Korea]◆Sale Event◆Authentic◆Military Big Pocket Backpack / Bag / Luggage
Item Q&A
Spectra Korea 28mm HandsFree Set Breast Feeding Accessories
Spectra Korea 28mm HandsFree Set Breast Feeding Accessories
Item Q&A
  • Question : Inquiry for the item from tan****Oct 04, 2019

    Is there only 1 size avialable.. I need a 19 mm set. Can I get that?

    USUnited States

    Answer : [Re] Inquiry for the item from tan****

    We have only 28mm

  • Question : Inquiry for the item from xox****Aug 23, 2019

  • Question : Inquiry for the item from xox****Aug 23, 2019

    Is this for 1 cup or two cups? On the description it says two thanks

    USUnited States

    Answer : [Re] Inquiry for the item from xox****

    2 cups set

Sony WH-1000Xm3 Headphones Over Ear Wireless Bluetooth Headset
Sony WH-1000Xm3 Headphones Over Ear Wireless Bluetooth Headset
Item Q&A
  • Question : 상품 관련 ohr****님의 문의입니다.Oct 03, 2019

    상품제조일자가 어떻게 되나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 ohr****님의 문의입니다.

    안녕하세요
    상품박스를 오픈할수가 없습니다.
    상품은 한국정발 제품이고 모든 AS 가능합니다.
    감사합니다.

  • Question : 來自ale****會員的商品咨詢。Sep 03, 2019

  • Question : 상품 관련 get****님의 문의입니다.Aug 20, 2019

  • Question : 상품 관련 for****님의 문의입니다.Aug 21, 2019

    관부가세 포함인가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 for****님의 문의입니다.

    안녕하세요
    네 포함입니다
    한국 정발이니 걱정안하셔도 됩니다

  • Question : 배송 관련 eun****님의 문의입니다.Aug 19, 2019

+View all Notice, FAQ, Q&A >>
Sony External SSD Hard Drive 1TB HD-E1
Sony External SSD Hard Drive 1TB HD-E1
Item Q&A
LG Korea CordZero A9 A938SA Wireless Vacuum Cleaner Mop Kit
LG Korea CordZero A9 A938SA Wireless Vacuum Cleaner Mop Kit
Item Q&A
  • Question : 상품 관련 cut****님의 문의입니다.Sep 27, 2019

    물걸레 포함 맞죠?
    한국에서 as 돼요?

    KRSouth Korea

    Answer : [Re] 상품 관련 cut****님의 문의입니다.

    Dear customer
    Thank you for purchasing for our shop's goods.
    Firstly, we really really apologize for the inconvenience caused to you.
    We were informed from the supplier in Korea that the model is currently out of stock.
    We will prepare in a timely manner.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 상품 관련 otn****님의 문의입니다.Sep 26, 2019

    물걸레 포함인가요?

    KRSouth Korea

    Answer : [Re] 상품 관련 otn****님의 문의입니다.

    Dear customer
    Thank you for purchasing for our shop's goods.
    Firstly, we really really apologize for the inconvenience caused to you.
    We were informed from the supplier in Korea that the model is currently out of stock.
    We will prepare in a timely manner.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 상품 관련 260****님의 문의입니다Sep 10, 2019

  • Question : 상품 관련 245****님의 문의입니다Aug 23, 2019

    Is the component of the product a vacuum cleaner and a wet duster?

    KRSouth Korea

    Answer : [Re] 상품 관련 245****님의 문의입니다

    Dear customer
    Thank you for purchasing for our shop's goods.
    Firstly, we really really apologize for the inconvenience caused to you.
    We were informed from the supplier in Korea that the model is currently out of stock.
    We will prepare in a timely manner.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 배송 관련 mir****님의 문의입니다.Jan 25, 2019

+View all Notice, FAQ, Q&A >>
[Plantronics]◆Authentic◆Voyager 5240 Bluetooth Headset
[Plantronics]◆Authentic◆Voyager 5240 Bluetooth Headset
Item Q&A
  • Question : 상품 관련 Cy8****님의 문의입니다.Sep 21, 2019

    정품맞나요 출발이 왜국내인가요

    KRSouth Korea

    Answer : [Re] 상품 관련 Cy8****님의 문의입니다.

    안녕하세요
    국내 정발 정품입니다.
    주문후 재고 여부 확인 가능합니다
    감사합니다

WD BLACK SN750 M.2 2280 NVMe SSD 250GB
WD BLACK SN750 M.2 2280 NVMe SSD 250GB
Item Q&A
◆Authentic◆Daesung Korea NP-101 NULLY POP 3D Juicer Beauty Multi Blender Juicer Mixer
◆Authentic◆Daesung Korea NP-101 NULLY POP 3D Juicer Beauty Multi Blender Juicer Mixer
Item Q&A
  • Question : 상품 관련 wka****님의 문의입니다.Sep 11, 2019

    최악의 믹서기 회전날개 소모성 이라고 회전 베아링에 녹이슬어서 1년에 1번교체해야 한다네요 회전날개 가격도35000원씩 이나 합니다. 믹서기 날1년에1번씩 교체라니 그거도 기술이 부족해서 녹물이 줄 줄 흐르는 믹서날 최악 입니다. 믹서기 녹 개선품은 나오나요?

    KRSouth Korea

    Answer : [Re] 상품 관련 wka****님의 문의입니다.

    Dear customer
    Thank you for contacting and apologize for the inconvenience caused to you.

    We have no idea with your order number and name at this time.
    As this window is Q&A board for all of the general buyers,
    you should leave the message on your "MYQ10" page
    on "Qoo10.sg Login>My Qoo10>Shopping List>Recent Orders"
    so that we can find your order number and correct your full name.

    Thank you for your patience collaboration.
    Best Regards

Braun Series 3 CoolTec CT4cc Wet  Dry Electric shaver Active Cooling Technology Clean Charge station
Braun Series 3 CoolTec CT4cc Wet Dry Electric shaver Active Cooling Technology Clean Charge station
Item Q&A
  • Question : 關於商品260****會員的咨詢Aug 28, 2019

    請問這個價格有包含那些東西?謝謝

    TWTaiwan

    Answer : [Re] 關於商品260****會員的咨詢

    不會只有清洗座吧

    Question : [Re] 關於商品260****會員的咨詢

    Pls explain in english ?
    Thanks

    Answer : [Re] 關於商品260****會員的咨詢

    Does this price contain those things? Thank you.

    Question : [Re] 關於商品260****會員的咨詢

    OR just 1 Clean Charge station ? havent Electric shaver ?

    Answer : [Re] 關於商品260****會員的咨詢

    Yes all components

◆Authentic◆Hanil Korea Watt Step Up and Down Voltage Mini Converter Transformer
◆Authentic◆Hanil Korea Watt Step Up and Down Voltage Mini Converter Transformer
Item Q&A
  • Question : Inquiry for the item from 250****Aug 18, 2019

  • Question : 상품 관련 lhs****님의 문의입니다.Jul 29, 2019

    마사지 기계 구매하려고 합니다. MD-6103 기본 A제품 구매해서 한국에서 사용 가능할까요

    KRSouth Korea

    Answer : [Re] 상품 관련 lhs****님의 문의입니다.

    안녕하세요
    정확한 스펙을 알아야 도움을 드릴수 있습니다
    감사합니다

◆Spectra Korea 28mm HandsFree 2 Set Breast Feeding Accessories
◆Spectra Korea 28mm HandsFree 2 Set Breast Feeding Accessories
Item Q&A
  • Question : Inquiry for the item from s_r****Aug 18, 2019

    For customers needing a smaller size than 28mm, what do you recommend? Are there inserts available to size down?

    USUnited States

    Answer : [Re] Inquiry for the item from s_r****

    The size is only one 28mm

  • Question : Inquiry for the item from rei****Jul 25, 2019

    Do you have any flanges that are 24mm that are compatible?

    USUnited States

    Answer : [Re] Inquiry for the item from rei****

    The Spectra has only 28mm

  • Question : Inquiry related delivery from Man****Jul 21, 2019

  • Question : Inquiry for the item from Cha****Jul 04, 2019

  • Question : Inquiry related delivery from ran****Jul 13, 2019

◆Sale Event◆Zaigle Korea Handsome ZG-H375 Infrared Ray Well-being Roaster Indoor Electric BBQ Grill
◆Sale Event◆Zaigle Korea Handsome ZG-H375 Infrared Ray Well-being Roaster Indoor Electric BBQ Grill
Item Q&A
  • Question : Inquiry for the item from mr_****Aug 09, 2019

    Are there 220v model for Thailand?

    THThailand

    Answer : [Re] Inquiry for the item from mr_****

    Hello
    Thank you for inquiry,
    This can be used in your country.
    The power is 220-240 volt.
    Have nice day.

SONY 2019 NEW WF-1000XM3 Wireless Earbud Earphone Noise Cancelling Headphones Headphone
SONY 2019 NEW WF-1000XM3 Wireless Earbud Earphone Noise Cancelling Headphones Headphone
Item Q&A
◆Make$117◆Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad
◆Make$117◆Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad
Item Q&A
  • Question : 來自rob****會員的配送咨詢。Jul 26, 2019

  • Question : 關於運送261****會員的咨詢Jun 28, 2019

    您好:我已收到WF20 感謝您明確快速的處裡 有需要將再與您交易 謝謝
    Hello: I have received WF20 Thank you for being clear and fast. There is a need to trade with you again. Thank you.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Dear customer
    My pleasure
    Pls leave your best review for us ?
    We will do best help you
    Delight Store

  • Question : 關於運送261****會員的咨詢Jun 19, 2019

    您好: 感謝您 我在追蹤物件時 發掘6/4 WF20一直停留在韓國的物流中心 沒有送到首爾機場 請您提供信箱 我把運送過程寄的圖形寄過去

    Hello: Thank you. I am tracking the objects. Discovering 6/4 WF20 has been staying at the logistics center in Korea. Not being sent to Seoul Airport. Please provide the mailbox. I sent the graphic sent by the delivery process.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Dear customer
    Thank you for contacting and would like to extend our apologies for this inconvenience.
    We were informed from Qxpress SG and Korea that they are currently investigating your parcel.
    Maybe they lost.
    However please do not worry.
    We already sent the new one to you.
    Please hope to understand for the global shopping lost parcel sometimes and on their behalf we apologize.
    Thank you for your patience collaboration.
    Best Regards

  • Question : 關於運送261****會員的咨詢Jun 14, 2019

    您好 再次打擾 假如您能提供LINE的ID 我可以將運送訊息截圖寄給您 方便找出問題所在 一起來解決 謝謝

    Hello, disturb again. If you can provide the ID of LINE, I can send a screenshot of the shipping message to you to find out the problem.
    Thank you

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Hello Li hsin-jui
    We will check your parcel with Qxpress
    pls recontact us in 2-3 days dor their reply
    Thanks

  • Question : 關於運送261****會員的咨詢Jun 14, 2019

    我們已經答應了客戶要安裝

    訂單號碼 商品 數量
    128184997 Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad 1

    商品正運往物流中心。
    Qoo10更新物流信息會需要壹定時間。 請1~3天之後再次查詢。
    從6/4 就沒改變 在韓國物流 還沒到首爾機場 是否哪裡出了問題? 謝謝

    We have promised the customer to install

    Order number item quantity
    128184997 Gateman FINGUS WF20 Fingerprint Digital Door Lock LED Touch Key Pad 1

    The goods are being shipped to the logistics center.
    Qoo10 will need to set the time to update the logistics information. Please check again after 1~3 days.

    No change from 6/4. Logistics in Korea has not arrived at Seoul Airport. Is there a problem? Can you please check it again? Thank you.

    TWTaiwan

    Answer : [Re] 關於運送261****會員的咨詢

    Hello Li hsin-jui
    We will check your parcel with Qxpress
    pls recontact us in 2-3 days dor their reply
    Thanks

+View all Notice, FAQ, Q&A >>
POGNAE Korea NO.5 PLUS Baby Toddler Carrier Hip Seat Infant Kid Strap Belt
POGNAE Korea NO.5 PLUS Baby Toddler Carrier Hip Seat Infant Kid Strap Belt
Item Q&A
TP-LINK Deco M9 Plus AC2200 Smart Home Mesh Wi-Fi System
TP-LINK Deco M9 Plus AC2200 Smart Home Mesh Wi-Fi System
Item Q&A
  • Question : 262****會員的咨詢Jul 19, 2019

    請問這台的插頭台灣可以使用嗎?謝謝。

    TWTaiwan

    Answer : [Re] 262****會員的咨詢

    This is EU plug.

◆Sale Event◆[CUCKOO Korea]◆IH Pressure◆ Rice Cooker 6 cups
◆Sale Event◆[CUCKOO Korea]◆IH Pressure◆ Rice Cooker 6 cups
Item Q&A
  • Question : kei****様のお問合せです。Jul 17, 2019

    220vだけどこのままで日本で使えるんですか?

    JPJapan

    Answer : [Re] kei****様のお問合せです。

    Pls explain in detail ?

Upang PLUS Basic UV Baby Bottle Sterilizer
Upang PLUS Basic UV Baby Bottle Sterilizer
Item Q&A
Spectra Q Mini Electric Breast Pump BPA Free
Spectra Q Mini Electric Breast Pump BPA Free
Item Q&A
  • Question : Inquiry for the item from pur****Jul 02, 2019

    What is the battery life ?

    INIndia

    Answer : [Re] Inquiry for the item from pur****

    Accurate battery life is not listed
    When I contacted the manufacturer, they say that they are different from user to user.
    Please note

    Thanks

Yamaha YAS-108 Sound Bar with Bluetooth Speaker Audio Subwoofer
Yamaha YAS-108 Sound Bar with Bluetooth Speaker Audio Subwoofer
Item Q&A
  • Question : Inquiry for the item from 234****Jun 29, 2019

    Does it support Singapore voltage 220V-240V?

    SGSingapore

    Answer : [Re] Inquiry for the item from 234****

    Hello
    Thank you for inquiry,
    This can be used in your Singapore.
    The power is 220-240 volt.
    Have nice day.

[Happycall]◆FRYINGPAN◆Happycall Diamond Coating Frying Pan with Tempered Glass Lid / 20 24 26 28 30
[Happycall]◆FRYINGPAN◆Happycall Diamond Coating Frying Pan with Tempered Glass Lid / 20 24 26 28 30
Item Q&A
  • Question : 상품 관련 nkg****님의 문의입니다.Jun 19, 2019

    후라이팬을 인덕션에서도 사용가능한가요?

    MYMalaysia

    Answer : [Re] 상품 관련 nkg****님의 문의입니다.

    안녕하세요
    본 제품은 인덕션용이 아닙니다
    감사합니다

◆Cuisinart GR-4N Electric Grill Griddler Removable griddle plates Integrated
◆Cuisinart GR-4N Electric Grill Griddler Removable griddle plates Integrated
Item Q&A
  • Question : Inquiry for the item from mkj****Jun 16, 2019

Autovis Korea Wireless Cordless Vibration Wired Wet Dry Mop Damp Cleaner
Autovis Korea Wireless Cordless Vibration Wired Wet Dry Mop Damp Cleaner
Item Q&A
  • Question : Inquiry for the item from 261****May 31, 2019

    KAC-7100 모델 주문하면 박스 안에 극세사 걸레가 포함되어 있나요? 있으면 몇 개나 있나요?

    USUnited States

    Answer : [Re] Inquiry for the item from 261****

    안녕하세요
    극세사 패드 2장 포함됩니다

Philips GoPure 7000 GP7101 Portable Air Purifier for Car Home Clean Convenient
Philips GoPure 7000 GP7101 Portable Air Purifier for Car Home Clean Convenient
Item Q&A
[Micromobility] Micro Kickboard Maxy 8 years - 50 kg
[Micromobility] Micro Kickboard Maxy 8 years - 50 kg
Item Q&A
  • Question : hiMay 02, 2018

  • Question : hiApr 12, 2018

  • Question : 상품 관련 zin****님의 문의입니다.May 17, 2019

    선택에서 옵션이 뭔가요? 74100원 추가되는거요~~

    KRSouth Korea

    Answer : [Re] 상품 관련 zin****님의 문의입니다.

    안녕하세요
    패턴 프린트된 헬멧입니다
    감사합니다

  • Question : 상품 관련 kow****님의 문의입니다.Jun 06, 2018

    메탈릭핑크 구매가능한가요?메탈릭핑크는 추가요금 없는거죠?

    KRSouth Korea

    Answer : [Re] 상품 관련 kow****님의 문의입니다.

    안녕하세요
    현 재고 체크해보니 메탈릭 제품은 레드만 가능합니다.
    추가 금은 따로 없습니다
    감사합니다

◆Authentic◆SAMSUNG C49HG90 Ultra Super Wide 49 inch Curved Monitor 32:9 QLED HDR Gaming Monitor
◆Authentic◆SAMSUNG C49HG90 Ultra Super Wide 49 inch Curved Monitor 32:9 QLED HDR Gaming Monitor
Item Q&A
  • Question : Inquiry related delivery from 261****Apr 18, 2019

  • Question : kyo****會員的咨詢。Nov 17, 2018

    If it fails during the warranty, can I repair it in Sansung Taiwan?

    TWTaiwan

    Answer : [Re] kyo****會員的咨詢。

    Dear Customer
    Thank you for inquiry and enjoy shopping.
    We provide you 1 year international seller warranty from the receipt date only in Korea.

    1) Who does the return pick up?
    If there is defect with the product within 15 days of receipt, we will arrange the Qxpress staff to go and pick it up for free.
    You do not need any action and all of repair fee is charged to the seller.
    There are two cases in which the buyer must send directly:
    1) Inaccurately ordered by buyer mistake
    2) After 15 days of receipt of the goods

    2) Is it possible to exchange new items?
    If we and manufacture CS team think that there is a problem with the product within 15 days from the receipt date, we absolutly can exchange it with a new product.
    However, after 15 days, if there is a problem with the item,
    It can be repaired free of charge for one year only in Korea.
    (Warranty period may vary depending on the product, so please ask the seller)

    Best Regards

[OCOO Korea]◆Sale Event◆Authentic◆Smart OCOO Germanium inner Pot
[OCOO Korea]◆Sale Event◆Authentic◆Smart OCOO Germanium inner Pot
Item Q&A
  • Question : Inquiry for the item from kmk****Apr 22, 2019

    Hi, can ask if this is just the outside pot with cover, or include the inner pot with holes?

    Thank you.

    MYMalaysia

    Answer : [Re] Inquiry for the item from kmk****

    Hi
    This is inner pot set
    Thanks

    Question : [Re] Inquiry for the item from kmk****

    The inner pot contains one outside pot with cover, and a smaller inside pot with holes. Confirm yours is the same? So 2 pots and a cover?

    Answer : [Re] Inquiry for the item from kmk****

    Hello
    Components ;
    Lid + Inner pot (Green color)
    Thanks