Shop Info

  • Contact seller

  • Address

    Hong Kong Kowloon Sham Shui Po Elite Industrial Centre, 883 Cheung Sha Wan Road, Lai Chi Kok

    Hong Kong Kowloon Sham Shui Po 407, Elite Industrial Centre, 883 Cheung Sha Wan Road, Lai Chi Kok

  • Return address

    Hong Kong Kowloon Sham Shui Po Unit 407, 4/F Elite Industrial Centre, 883, Cheung Sha Wan Road, Kowloon, Hong Kong.

    Hong Kong Kowloon Sham Shui Po Unit 407, 4/F Elite Industrial Centre, 883, Cheung Sha Wan Road, Kowloon, Hong Kong.

Upon purchase, you agree to the following terms and conditions:

1. All items sold are not refundable/exchangeable.
2. All products sold are brand new and comes with a 1-Year Supplier’s Warranty.
3. All items are protected by Dead-on-Arrival policy against general manufacturing defects within the first 7-days of receipt. 
4. The warranty provided does not cover any form of physical damage to the device unintentional or otherwise. 
5. LCD/Display defects primarily dead/bright pixels are eligible for warranty only if it exceeds the minimum of 4 dead/bright pixels.
6. Water damaged devices even if the products were advertised and sold as waterproof/water resistant/dust-proof/IP-rated will still invalidate your warranty. Avoid submerging your device under any kind of liquid.
7. All orders are generally shipped within 2 working days (except public holidays). 
8. We reserve the right to reject warranty claims if claims filed contradict the results of our inspection.

** Return Procedures **

For customers who require warranty support:
1. Write to us at tandltelecom@gmail.com. We will respond within 48 hours.
2. Include the following details in your e-mail:

Date of purchase, Order Number, Brand and Model number and Details of the fault

2. An RMA (Return Merchandise Authorization) number will be issued to you after our verification of your purchase details.
4. RMA number must be labelled on the return parcel. Return shipping will be borne by the customer and we recommend that a registered delivery service (with tracking number) be used.
5. The returned product must be accompanied with its original packaging and provided accessories. Any promotional items that were bundled with the product must be returned as well.
6. Any returns without the original packaging or accessories will not be accepted. 
7. Device repairs can take between 2-5 weeks depending on the availability of replacement parts/components.