Shop Info

Shop Info

FAQ

Q. How long after placing my order should I expect to receive my shipment?
A. All orders are shipped from our store within 72 hours of the order being placed. Orders being shipped outside of the Singapore generally arrive within 3-4 weeks of the order date.
Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. 

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Shipping

  • Major Shipping company : Global Qexpress
  • Usual Shipping period: 14 - 21 days
  • Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

No Refund/Return

  • We allow exchanging of damaged items at our salon. Please bring the damaged or spoiled item down to our salon.

  • For Electrical goods like Hair Iron, Brush Iron there will be a 1 year warranty provided.